Client Onboarding Specialist

4 weeks ago

Sandton, South Africa HR Studio Ltd Full time
Job Title: Client Onboarding Consultant

We are seeking a highly skilled Client Onboarding Consultant to join our team at HR Studio Ltd. As a key member of our implementation team, you will be responsible for ensuring a seamless onboarding experience for our clients.

Key Responsibilities:
  • Client Service Management: Set clear expectations and deliver exceptional service to a portfolio of clients undergoing onboarding, offboarding, or changes to their healthcare benefits.
  • Requirements Gathering: Collect and document requirements for each client's plan design, ensuring accuracy and attention to detail.
  • Project Planning: Develop work plans, schedule estimates, resource allocation plans, and implementation priorities to ensure timely and successful project delivery.
  • Progress Tracking: Monitor progress, communicate project status regularly, and identify and resolve issues related to implementation.
  • Implementation Management: Ensure timely, factual, and quality tracking, analysis, reporting, and communication throughout the implementation process.
  • Expectation Management: Proactively manage plan expectations and commitments by partnering with all project stakeholders.
  • Account Management Collaboration: Work with Account Management to track, document, and close items according to the communicated plan and client specifications.
  • Business Partner Engagement: Collaborate closely with key business partners throughout the project lifecycle.
  • Testing Support: Support and monitor testing activities during client engagements, including system configuration testing and troubleshooting.
  • Challenge Resolution: Provide feedback on implementation challenges, identify potential delays, and escalate issues as needed.
  • Documentation Maintenance: Maintain comprehensive documentation of all client and project-related activities, requirements, and status updates.
  • Adherence to Project Plans: Follow the project plan for onboarding and offboarding, assisting clients with deliverables at each step to ensure adherence to the timeline.
  • Material Updates: Update and maintain materials for client use to support effective utilization of the platform.
  • Client Support: Offer support to clients during and after the implementation process.
  • Post-Implementation Analysis: Analyze each completed implementation to update the project plan, review opportunities for improvement, and provide feedback to the team and business partners.
Requirements:
  • Matric Bachelors degree or equivalent experience preferred
  • 2 years of experience implementing software products for clients, in a healthcare environment
  • Experience with benefit administration platforms such as Javelina preferred
  • Advanced knowledge of and experience in project management and/or benefits administration highly desired
  • Ability to maintain confidentiality and exercise discretion with sensitive information
Working Hours:

2pm - 11pm

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