Computer System Support Agent
3 days ago
iOCO is a pioneering technology company that drives sustainability in our communities through innovative industrial connectivity solutions. As a Helpdesk Technician, you will play a critical role in delivering exceptional customer service and supporting our customers in achieving their goals.
Job Summary
We are seeking an experienced Helpdesk Technician to join our team. In this role, you will provide technical support and assistance to customers, resolving their queries and issues efficiently and professionally. You will work closely with both technical and non-technical stakeholders to ensure seamless communication and collaboration within the team.
Your Key Responsibilities
The successful candidate will be responsible for:
- Acting as a single point of contact for user base resolution on all IOC-related issues logged at the help desk.
- Managing multiple issues simultaneously and prioritizing tasks effectively to meet SLAs.
- Providing fast, friendly, and efficient technical support to customers.
- Collaborating with technical and non-technical stakeholders to resolve customer queries and issues.
- Maintaining accurate records of daily data communication transactions, problems, and remedial actions taken.
Your Expertise
To succeed in this role, you will require:
- A relevant technical qualification or equivalent work experience.
- Strong knowledge of computer hardware and software.
- Excellent analytical and problem-solving skills.
- Familiarity with the ITIL framework (Incident and Request, Change, Event and CMDB Management).
- Exceptional verbal and written communication skills to engage with both technical and non-technical stakeholders.
What We Offer
iOCO offers a competitive salary package, comprehensive benefits, and opportunities for career growth and development. We value diversity, equity, and inclusion, and we strive to create a workplace that is welcoming and supportive for all employees.
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