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Claims Consultant

1 week ago

Randburg, Gauteng, South Africa Santam Insurance Full time

**Career Opportunity at Santam Insurance**

We are seeking a highly skilled and motivated Motor Claims Service Consultant to join our team in Johannesburg. As a key member of our claims administration team, you will be responsible for processing and managing motor claims from end to end.

**Key Responsibilities:**

  • Manage workload and instructions from all systems.
  • Ensure completeness and correctness of documents.
  • Ensure accuracy of data captured on Santam systems.
  • Responsible for all actions to get claim assessment ready.
  • Contact clients or intermediaries telephonically/email for any identified outstanding information.
  • Liaise with brokers.
  • Handle complaints, queries and all interaction with clients, intermediaries, service providers, internal stakeholders, relationship managers, claims committee and underwriters.
  • Process payments and orders as per assessor recommendation and instruction.
  • Responsible for arranging and managing car hire requests and extensions.

**Requirements:**

  • Matric.
  • Fully computer literate (MS Office).
  • Minimum 5 years' claims experience.
  • Claims handling, pre-support and or post support experience is advantageous.
  • Customer service interaction with role players in the motor industry.
  • Knowledge of Abuntex, BPM, Claim Centre and Codeplex will be an advantage.

**Personal Attributes:**

  • Problem solving.
  • Information seeking.
  • Producing creative solutions.
  • Adapting to changing circumstances.
  • Performing under pressure.
  • Deciding & initiating action.
  • Teamwork and cooperation.
  • Customer service orientation.