Key Account Specialist

3 days ago


Alberton, Gauteng, South Africa Architectural Services Full time

**Job Description**

Fidelity Services Group requires a seasoned Customer Relationship Consultant to foster strong relationships with key clients, drive business growth, and achieve revenue expansion.

**Key Tasks**

  • Foster and maintain long-term relationships with key clients to ensure customer satisfaction and loyalty.
  • Collaborate with cross-functional teams to develop and execute account strategies aligned with the company's goals.
  • Discover and capitalize on new sales opportunities within key accounts to drive growth and profitability.
  • Create customized proposals/quotes tailored to each client's needs.
  • Support the planning and execution of roadshows and marketing activations to enhance brand visibility.
  • Regularly provide senior management with updates on account performance and sales forecasts.
  • Effectively resolve customer complaints and concerns in a timely and professional manner.
  • Stay informed about industry trends and competitor activities to identify potential risks and opportunities.
  • Travel to meet with key clients and attend industry events as necessary.

**Essential Skills**

  • Bachelor's degree in business, marketing, or a related field.
  • Proven experience in key account management and sales.
  • Excellent communication and interpersonal skills.
  • Strong negotiation and problem-solving abilities.
  • Ability to work independently and as part of a team.
  • Proficient in Microsoft Office.
  • Willingness to travel as needed.


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