Key Account Specialist
3 days ago
**Job Description**
Fidelity Services Group requires a seasoned Customer Relationship Consultant to foster strong relationships with key clients, drive business growth, and achieve revenue expansion.
**Key Tasks**
- Foster and maintain long-term relationships with key clients to ensure customer satisfaction and loyalty.
- Collaborate with cross-functional teams to develop and execute account strategies aligned with the company's goals.
- Discover and capitalize on new sales opportunities within key accounts to drive growth and profitability.
- Create customized proposals/quotes tailored to each client's needs.
- Support the planning and execution of roadshows and marketing activations to enhance brand visibility.
- Regularly provide senior management with updates on account performance and sales forecasts.
- Effectively resolve customer complaints and concerns in a timely and professional manner.
- Stay informed about industry trends and competitor activities to identify potential risks and opportunities.
- Travel to meet with key clients and attend industry events as necessary.
**Essential Skills**
- Bachelor's degree in business, marketing, or a related field.
- Proven experience in key account management and sales.
- Excellent communication and interpersonal skills.
- Strong negotiation and problem-solving abilities.
- Ability to work independently and as part of a team.
- Proficient in Microsoft Office.
- Willingness to travel as needed.
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