Customer Experience Liaison

3 days ago


Pretoria, Gauteng, South Africa Kana Hotel Group Full time

We take pride in our ability to provide an exceptional guest experience at Kana Hotel Group, driven by our passion for delivering outstanding service and exceeding expectations.

Our dedicated Team Members are empowered to make decisions and take ownership of their work, ensuring that every guest feels valued and cared for.

We believe that our employees are our greatest asset, and we invest in their growth and development to ensure they have the skills and knowledge needed to succeed in their roles.

As a result, we have created a comprehensive benefits package that includes:

  • Medical
  • Vision
  • Dental
  • Immediate Pay - earned wage access
  • Vacation time
  • Sick time
  • Holiday pay
  • Bonus opportunities
  • Brand-specific employee discounts
  • Long term / short term disability
  • Life insurance
Key Responsibilities
  • Engage with guests to understand their needs and preferences
  • Process payments and handle cash transactions accurately
  • Monitor room availability and adjust accordingly
  • Manage credit limit exceptions and obtain necessary approvals
  • Coordinate departures, clear checkouts, and extend stays when necessary
  • Update housekeeping room status for efficient inventory management
  • Balance departmental finances through daily activity reports
  • Ensure cashier shifts are accurate and balanced
  • Inform guests about hotel amenities and services
  • Address guest inquiries and resolve complaints efficiently
  • Maintain a high level of customer satisfaction through attentive service
  • Document guest incidents and accidents for proper follow-up
Requirements
  • A high school diploma or equivalent is preferred
  • One year of hospitality experience is required
  • Cash handling and customer service skills are essential
  • Attention to detail and knowledge of hotel operations are crucial
  • Familiarity with local geography and community events is beneficial

Kana Hotel Group is an equal opportunity employer, committed to diversity and inclusion in every aspect of our business.



  • Pretoria, Gauteng, South Africa Smollan Activation Full time

    About Smollan ActivationSmollan Activation is committed to providing exceptional customer experiences through our innovative approach to insurance support.Job Description:As a Customer Experience Liaison, you will play a crucial role in delivering top-notch support to our valued customers, addressing their concerns, and resolving issues efficiently.Main...


  • Pretoria, Gauteng, South Africa Customer 1st Solutions Full time

    We're committed to excellence in customer service and engagement at Customer 1st Solutions. As a Help Desk Specialist, you'll play a crucial role in assisting customers, resolving inquiries efficiently, and ensuring a seamless customer experience. This position demands dedication to service excellence and the ability to navigate complex scenarios, fostering...


  • Pretoria, Gauteng, South Africa Customer First Solutions Full time

    About UsCustomer First Solutions is a dynamic South African contact center dedicated to excellence in customer engagement.We pride ourselves on our commitment to empowering both employees and clients, creating a positive impact in the world around us.This role offers an opportunity to make a meaningful contribution to our mission of delivering exceptional...

  • Hospitality Liaison

    4 days ago


    Pretoria, Gauteng, South Africa Hinduja Global Solutions Full time

    We are looking for a Hospitality Liaison to join our front desk team at Hinduja Global Solutions. As a key member of our team, you will be responsible for providing exceptional customer service to our guests, while also coordinating with other departments to ensure seamless service delivery.The ideal candidate will have experience in hospitality management,...


  • Pretoria, Gauteng, South Africa Customer 1St Solutions Full time

    Direct message the job poster from Pollock & AssociatesTalent Acquisition Specialist, Sourcer and Head HunterYou will be responsible for the strategic leadership and operational management of the Manufacturing, Distribution, Logistics, Procurement, Quality, and Security divisions. Reporting directly to the CEO, you will drive efficiency, profitability, and...


  • Pretoria, Gauteng, South Africa IQVIA Argentina Full time

    HCP Liaison and Engagement SpecialistAbout the Role:We are seeking a highly motivated and results-driven HCP Liaison and Engagement Specialist to join our team in Senegal. As an HCP Liaison and Engagement Specialist, you will be responsible for building and maintaining strong relationships with Healthcare Professionals (HCPs) in your assigned territory.Key...


  • Pretoria, Gauteng, South Africa Wenco International Mining Systems Full time

    Wenco International Mining Systems, a subsidiary of Hitachi Construction Machinery (HCM), provides industry-leading, innovative technologies to customers in the mining and material movement sectors, enabling sustainable and safe operations. The Customer Experience Specialist acts as the primary point of contact and technical solution Subject Matter Expert...


  • Pretoria, Gauteng, South Africa Glucode (Pty) Ltd Full time

    About the JobWe are looking for a highly skilled Healthcare Liaison Officer to join our team at Glucode (Pty) Ltd.Main Responsibilities:Liaise with medical professionals, members, and suppliers to resolve queries and complaints in accordance with scheme rules and legislation.Work out quotes on dental, optometry, etc.Maintain accurate administration work,...


  • Pretoria, Gauteng, South Africa Hire Resolve Full time

    Hire Resolve is seeking a qualified Bookkeeper with Manufacturing Experience to join our client's team.The ideal candidate will have a solid background in bookkeeping, with a focus on manufacturing industry experience.ResponsibilitiesBookkeeping Tasks:Maintain accurate and complete financial records up to Trial BalanceGeneral ledger and ledgers...

  • Retail Liaison

    7 days ago


    Pretoria, Gauteng, South Africa Daimler AG Full time

    This Retail Liaison position at Mercedes-Benz Manhattan involves promoting the dealership as a choice destination while serving as a liaison between clients and the company. The ideal candidate will foster positive relationships through genuine interactions and provide exceptional customer service.Key ResponsibilitiesGreet and engage with customers in a...


  • Pretoria, Gauteng, South Africa Choctawhatchee Electric Cooperative Full time

    CHELCO, a not-for-profit electric cooperative, seeks experienced professionals to support our Member Services Team in Freeport and Auburn offices. The ideal candidate will have excellent customer service skills and be proficient in using databases and computer programs similar to Microsoft Office.The Member Services Representative will assist members with...


  • Pretoria, Gauteng, South Africa SACAA Full time

    We are seeking a Reception and Liaison Specialist to join our Client Services department at the SACAA.The successful candidate will be responsible for receiving and efficiently directing clients accessing the SACAA to the required service area. They will also provide a friendly and efficient front-line service by greeting, directing, and assisting clients in...


  • Pretoria, Gauteng, South Africa Misr Technology Services Full time

    About This RoleRole Summary:This role involves coordinating sales efforts, ensuring client satisfaction, and maintaining good customer relationships.Main Responsibilities:The successful candidate will be responsible for:Coordinating sales and banqueting site inspectionsEnsuring client satisfaction through effective communication and...


  • Pretoria, Gauteng, South Africa Ad Talent Full time

    As a Senior Client Liaison at Ad Talent, you'll be the primary point of contact for our clients. Your responsibilities will include:ACTING AS THE MAIN CLIENT LIAISON, BUILDING AND MAINTAINING STRONG, LONG-LASTING RELATIONSHIPSMANAGING MULTIPLE ACCOUNTS AND PROJECTS SIMULTANEOUSLY, ENSURING ALL CLIENT NEEDS ARE MET ON TIME AND WITHIN BUDGETDEVELOPING PROJECT...


  • Pretoria, Gauteng, South Africa Blueion Support Services Full time

    The ideal candidate for this Client Liaison Expert role should have a proven track record of providing exceptional customer service and building strong relationships with clients. As a key member of our support staff, you will be responsible for ensuring client satisfaction and loyalty through effective communication and problem-solving.Key...


  • Pretoria, Gauteng, South Africa We Buy Cars: The Car Supermarket Full time

    We are seeking a highly motivated and experienced Customer Care Manager to lead our customer care team and ensure exceptional customer service experiences for our clients. The ideal candidate will have a passion for customer service, excellent communication skills, and strong leadership abilities.Job OverviewThe Customer Relations Team Manager role is...


  • Pretoria, Gauteng, South Africa Fluidra Waterlinx (Pty) Ltd Full time

    Focused on delivering exceptional customer experiences, we are looking for a Customer Experience Associate to join our team in Pretoria. As a Customer Experience Associate, you will play a key role in building and maintaining strong relationships with customers, understanding their needs, and preferences.About the PositionYou will report to the Account...


  • Pretoria, Gauteng, South Africa Humankind Group Full time

    About This RoleThe Customer Experience Specialist will play a key role in enhancing the overall customer experience across all channels. This involves creating and executing customer campaigns to drive customer retention, loyalty, and lifetime value.The ideal candidate will have experience working in a marketing automation system, specifically in setting up...


  • Pretoria, Gauteng, South Africa Solenis Full time

    Are you a people person looking for a challenging and rewarding career in customer service? Look no further than Solenis! We are currently seeking Customer Experience Specialists to join our team in Gauteng.As a Customer Experience Specialist, you will be responsible for providing exceptional customer service and ensuring that our customers have an...


  • Pretoria, Gauteng, South Africa Wesbank Full time

    Job Summary: As a Customer Experience Champion at Wesbank, you'll be responsible for ensuring that every customer interaction is nothing short of exceptional. You'll be the face of our brand, working closely with customers to understand their needs and deliver tailored financial solutions that exceed their expectations.We're looking for someone who is...