Customer Experience Specialist
1 week ago
About the Role:
Organon is seeking a highly skilled and motivated individual to join our team as a Senior Customer Representative. As a key member of our sales team, you will be responsible for building and maintaining strong relationships with healthcare professionals and organizations in the Eastern Cape region.
Key Responsibilities:
- Develop and execute strategic plans to increase awareness and adoption of Organon's pharmaceutical and medical products among healthcare professionals and organizations.
- Collaborate with cross-functional teams to ensure alignment and effective execution of sales strategies.
- Provide exceptional customer service and support to healthcare professionals and organizations, addressing their needs and concerns in a timely and professional manner.
- Stay up-to-date on the latest clinical data, market trends, and competitor activity to inform sales strategies and recommendations.
- Work closely with the area sales team to achieve sales targets and expand market share.
- Develop and maintain strong relationships with key stakeholders, including healthcare professionals, organizations, and community leaders.
- Conduct presentations and training sessions to educate healthcare professionals and organizations on Organon's products and services.
- Monitor and analyze sales data to identify trends and opportunities for growth.
- Develop and implement effective business plans to achieve sales targets and expand market share.
Requirements:
- Minimum Matric qualification; a tertiary degree or diploma in a related field would be an advantage.
- A minimum of five years' experience in a sales or customer-facing role, preferably in the pharmaceutical or healthcare industry.
- Exceptional communication and interpersonal skills, with the ability to build strong relationships with healthcare professionals and organizations.
- Strong business acumen and analytical skills, with the ability to analyze sales data and develop effective business plans.
- Ability to work independently and as part of a team, with a strong focus on customer satisfaction and sales growth.
- Valid driver's license and willingness to travel regularly.
Preferred Qualifications:
- Therapeutic area knowledge and selling experience in the women's health space would be advantageous.
- Direct selling experience in pharmacies would be advantageous.
- Ability to speak English and Afrikaans would be an advantage.
About Organon:
Organon is a global healthcare company focused on making a world of difference for women, their families, and the communities they care for. We are committed to creating an inclusive environment for all our applicants and welcome applications from candidates with a diverse background.
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