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IT Support Specialist

2 months ago

Durban, KwaZulu-Natal, South Africa Boardroom Appointments Full time
Key Responsibilities

We are seeking a highly skilled IT Desktop Support Technician to join our team at Boardroom Appointments. The successful candidate will be responsible for:

  • Tracking and coordinating all IT service requests in a timely and efficient manner.
  • Monitoring and resolving incidents to ensure minimal disruption to our operations.
  • Performing general IT administration tasks, including maintenance, updates, and upkeep of our computer systems.
  • Assisting with basic project administration and providing technical support to our internal teams.
  • Installing and configuring software, including MS Office products, to ensure seamless integration with our systems.
  • Monitoring and supporting our network, hardware, and software for both local and remote sites.
  • Providing desktop support on our internal IT systems, ensuring that all users have access to the resources they need to perform their duties effectively.
Minimum Requirements

To be considered for this role, you will need to possess the following qualifications and experience:

  • A matric certificate or equivalent qualification.
  • A+ and N+ certifications, demonstrating your expertise in IT hardware and networking.
  • At least 10 years of experience in a similar role, with a proven track record of delivering high-quality IT support.
  • Experience working in a service-oriented environment, with a strong focus on customer satisfaction.
  • Strong IT administration and desktop support experience, with a solid understanding of Active Directory and other IT systems.
  • Physical ability to perform manual tasks, such as installing network cables, computers, and printers.
  • Excellent communication and interpersonal skills, with the ability to work effectively with colleagues and stakeholders at all levels.
  • A positive attitude and a commitment to excellence, with a focus on delivering exceptional results in a fast-paced environment.
  • Ability to prioritize tasks and manage time effectively, with a strong attention to detail and a focus on quality.