Technical Support Analyst
2 days ago
iOCO Infrastructure Services is seeking a skilled X2 Service Desk Agent I to join our IT support team. This role involves providing exceptional customer service and technical support to our clients, and requires a strong ability to communicate effectively and work well under pressure.
The successful candidate will have:
- 2-3 years' experience in an IT service desk environment.
- Excellent customer service and communication skills.
- Able to work independently and as part of a team.
- Strong problem-solving and analytical skills.
The estimated salary for this role is R250,000 - R300,000 per annum.
Key Responsibilities:
- Log and allocate incoming calls efficiently.
- Ensure calls are logged within our ITSM tool.
- Assist the team with workload management.
- Maintain high levels of customer liaison.
Requirements:
- Grade 12 qualification.
- A+, N+ certifications.
- ITIL4 certification.
About Us:
iOCO Infrastructure Services is a dynamic and innovative company that values teamwork, continuous learning, and delivering outstanding client experiences. We offer a challenging work environment where you can grow your career and make a real difference in the lives of our clients.
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