Support Analyst Api Channel Integrations

2 weeks ago

Sandton, South Africa Blue Label Telecoms Full time

**JOB PURPOSE**

The API Channel Integration Support Analyst is responsible for providing technical support and troubleshooting assistance for API integrations that facilitate data exchange and communication across various channels and platforms within the organization. This role focuses on resolving API-related issues, ensuring system stability, and optimizing integration performance.

**RESPONSIBILITIES**

**API Incident Management and Resolution**
- Monitor and respond to API-related incidents, service requests, and alerts in a timely manner
- Investigate and troubleshoot API issues, identify root causes, and implement effective solutions to restore service availability
- Escalate complex or unresolved issues to senior support staff or development teams for further investigation

**Customer Channel Integration Support**
- Collaborate with business stakeholders to understand integration requirements and provide technical support for API-driven customer-facing channels
- Assist in the configuration, testing, and deployment of API integrations to support business processes and enhance user experiences
- Validate API functionality and data integrity across different platforms and environments

**Documentation and Knowledge Management**
- Maintain accurate records of API configurations, incident logs, troubleshooting steps, and resolution outcomes
- Create and update knowledge base articles, FAQs, and support documentation for common API issues and resolutions
- Share knowledge and best practices with team members to improve support efficiency and effectiveness

**Vendor and Partner Collaboration**
- Liaise with external vendors, service providers, and integration partners to troubleshoot and resolve API-related issues
- Coordinate with third-party providers to implement API changes, updates, and patches as needed
- Foster positive relationships with API providers and technology partners to facilitate effective support and collaboration

**Continuous Improvement and Quality Assurance**
- Participate in ongoing initiatives to optimize API performance, reliability, and scalability
- Conduct testing and validation of API integrations to ensure adherence to quality standards and specifications
- Identify opportunities for process improvements and automation to enhance support operations

**Self-Management & Leadership**
- Set an example through personal quality and productivity standards and ways of working with others
- Demonstrate abilities to anticipate and manage change. Demonstrate flexibility. in balancing achievement of own objectives with abilities to understand and respond to organisational and team needs. Drive customer centricity
- Proven leadership, organizational, and communication skills with the ability to influence and collaborate across functions
- Excellent leadership, communication, and interpersonal skills with the ability to influence and collaborate across functions

**Work Collaboratively**
- Provide technical guidance and mentorship to junior database analysts and team members
- Build a culture of integrity, respect and understanding across the organisation
- Recognise outcomes which resulted from effective collaboration between teams
- Build co-operation and overcome barriers to information sharing, communication, and collaboration across the organisation
- Facilitate opportunities to engage and collaborate with external stakeholders (Retailers and POS Companies) to develop joint solutions
- Demonstrate ability to work in teams
- Demonstrate ability to communicate at all levels

**BEHAVIOURAL COMPETENCIES**
- Customer Focus
- Instills Trust
- Cultivates Innovation
- Collaborates
- Situational Adaptability
- Business Insight
- Manages Complexity
- Plans and Aligns
- Balances Stakeholders
- Ensures Accountability
- Collaborates
- Cultivates Innovation
- Customer Focus
- Instills Trust
- Situational Adaptability
- Tech Savvy

**EDUCATION**
- Matric
- Bachelor's degree in Information Technology, Computer Science, or a related field. Master's degree or relevant certifications (e.g., ITIL Expert, PMP) preferred

**EXPERIENCE**
- 1-3 years of experience in IT support, technical troubleshooting, or software development with exposure to API technologies
- Proficiency in API concepts, protocols, and tools (e.g., RESTful APIs, Postman, Swagger)
- Strong problem-solving skills and ability to diagnose and resolve technical issues in a fast-paced environment
- Effective communication and collaboration skills with the ability to interact with stakeholders and technical teams
- Familiarity with API management platforms (e.g., Apigee, MuleSoft, AWS API Gateway)
- Experience with scripting languages (e.g., Python, JavaScript) for automation and troubleshooting tasks
- Knowledge of cloud platforms (e.g., AWS, Azure, Google Cloud) and their integration capabilities
- Basic understanding of web development technologies (e.g., HTML, CSS, JavaScript) and backend systems
- Ability to adapt quickly to new technol

  • IT Technical Support Analyst for Channel Integration

    7 days ago

    Sandton, South Africa Blue Label Telecoms Full time

    Job Summary:We are seeking a highly skilled IT Technical Support Analyst to join our Channel Integration department at Blue Label Telecoms. This role will be responsible for providing technical support and troubleshooting assistance for API integrations that facilitate data exchange and communication across various channels and platforms within the...

  • API Integration Support Engineer

    7 days ago

    Sandton, South Africa Blue Label Telecoms Full time

    About the Role:We are looking for an experienced API Integration Support Engineer to join our team at Blue Label Telecoms. The successful candidate will be responsible for providing technical support and troubleshooting assistance for API integrations that facilitate data exchange and communication across various channels and platforms within the...

  • Technical Support Specialist for API Integrations

    7 days ago

    Sandton, South Africa Blue Label Telecoms Full time

    The Blue Label Telecoms team is seeking a skilled Technical Support Specialist to join our API Integration department. This role will be responsible for providing technical support and troubleshooting assistance for API integrations that facilitate data exchange and communication across various channels and platforms within the organization.This position...

  • API Troubleshooting and Support Expert

    7 days ago

    Sandton, South Africa Blue Label Telecoms Full time

    About Us:Blue Label Telecoms is a leading telecommunications company seeking a talented API Troubleshooting and Support Expert to join our team. The successful candidate will be responsible for providing technical support and troubleshooting assistance for API integrations that facilitate data exchange and communication across various channels and platforms...

  • Specialist Analyst

    2 weeks ago

    Sandton, South Africa Absa Bank Limited Full time

    Bring your possibility to life! Define your career with us - With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.Job Summary Highly...

  • Systems Integration Specialist- Sandton

    4 weeks ago

    Sandton, South Africa Core Group Southern Africa Full time

    The Systems Integration Specialist is responsible for developing and maintaining system integrations and components (including but not limited to): - Services - Internal and external API - File transfer - EDI and SQL queries - Partcipating in requirements analysis and decomposition - Design - Development - Internal testing - Troubleshooting Documenting...

  • Communications Co-ordinator

    3 weeks ago

    Sandton, South Africa ADvTECH Support Office Full time

    **Job Purpose**: To drive the strategic imperatives by supporting the group communications and corporate affairs function. The position is responsible for managing, maintaining and co-ordinating both internal and external communication channels, platforms, campaigns, and the communication diary for ADvTECH. It includes the CSI group repository and related...

  • Specialist Analyst

    4 weeks ago

    Sandton, South Africa Absa Bank Limited Full time

    Empowering Africa’s tomorrow, together one story at a time. - With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group. Job...

  • In-House and Onsite Printer Support

    1 week ago

    Sandton, South Africa PartServe Channel Support (Pty) Ltd Full time

    About This RoleWe are looking for an experienced Printer Repair Technician to join our team at PartServe Channel Support (Pty) Ltd. As a key member of our team, you will be responsible for providing printer support and repairs both in-house and onsite.Our CompanyPartServe is a reputable IT outsource warranty management company, specializing in...

  • Support Analyst Api

    2 weeks ago

    Sandton, South Africa Blue Label Telecoms Full time

    **JOB PURPOSE** **RESPONSIBILITIES** **Production System Monitoring and Incident Management** - Respond to and resolve production incidents, service interruptions, and performance issues in a timely manner - Conduct root cause analysis and implement corrective actions to prevent recurring incidents **System Maintenance and Configuration Management** -...

  • Integration Solutions Developer

    2 days ago

    Sandton, South Africa Amasiko Group Full time

    Job OverviewAmasiko Group is seeking a skilled WebMethods Integration Developer to design, develop, and implement integration solutions using the webMethods platform.This role involves enabling seamless communication between diverse systems and applications within an enterprise environment.Key ResponsibilitiesCreate robust integration solutions using...

  • System Analyst

    4 weeks ago

    Sandton, South Africa EOH Full time

    **Systems Analyst**iOCO Digital AppDev **At iOCO: we value**: - high levels of responsibility and ownership, - ability to execute and deliver, - strong customer focus, - integrity and teamwork and, - initiative - We are looking for innovative and talented individuals, who strive to make a difference in a dynamic environment as part of our efficient and...

  • Systems and Support Analyst D

    3 weeks ago

    Sandton, South Africa FirstRand Full time

    About us, purpose, experience and qualifications **about us**: - make a promise - be deeply invested - value our differences - build trust, not territory - have courage - always do the right thing **purpose**: - To investigate, monitor and resolve system and business issues/problems and to ensure the daily running of systems**experience and...

  • Hyphen Integration Architect

    2 weeks ago

    Sandton, South Africa FirstRand Full time

    About us, purpose, experience and qualifications **about us**: **purpose**: - An integration architect designs and develops architecture that allows multiple systems to work consecutively. As an integration architect the role will partner with software development and engineering teams, ensuring that a client's systems are functional, efficient, and...

  • Systems Analyst

    2 weeks ago

    Sandton, South Africa Knowledge Focus Full time

    Systems Analyst Location: JHB On-site My client is in the banking industry and recruiting for a Systems Analyst to join their team. You will be responsible for Analyzing requirements and designing an appropriate technical solution with the assistance of our Architects and Developers, be responsible for designing databases, API contracts, API logic as well...

  • Channel Administrator

    4 weeks ago

    Sandton, South Africa The Capital Hotels and Apartments Full time

    The Capital Hotels stands for equal opportunity while transforming the Hospitality Industry into a modern aspirational industry once again. We believe that the industry is broken and needs to reinvent the image of service and hospitality. We are achieving this through our incredible staff culture. Our dedicated staff believe in offering the highest level of...

  • Payments Analyst

    4 weeks ago

    Sandton, South Africa Blueion Support Services Full time

    **Introduction** Blue-Ion is a multi-disciplined company where at the core lies an energetic team which permeates into every project undertaken. With over 15 years of experience, predominantly in international markets, it has become a leading provider in digital marketing content as well as software development expertise and online solutions, seeking to...

  • Azure Application Integration Specialist

    2 days ago

    Sandton, South Africa Ovations Technologies (Pty) Ltd Full time

    Key ResponsibilitiesDesign and Implement System IntegrationsLeverage Azure Services for Seamless IntegrationProvide Technical Insights for Business Decision-MakingConfigure and Customize Off-the-Shelf SolutionsDevelop APIs and Integrate ApplicationsRequired Skills and QualificationsCloud Computing and AzureSoftware Development Lifecycle and Agile...

  • Lead Backend Software Engineer

    7 days ago

    Sandton, South Africa HR Genie Full time

    HR Genie is a dynamic and innovative company dedicated to delivering cutting-edge solutions. As a Senior PHP Developer, you will play a crucial role in building robust backend processes and seamless API integrations.About the RoleThis position requires a talented individual with strong proficiency in PHP and its frameworks, as well as extensive experience...

  • Inventory Control Specialist

    1 day ago

    Sandton, South Africa PartServe Channel Support (Pty) Ltd Full time

    About the RoleWe are looking for an organized and efficient Warehouse Dispatch Clerk to join our team at PartServe Channel Support (Pty) Ltd.The successful candidate will be responsible for coordinating the daily activities of drivers and couriers, maintaining accurate records, and providing regular reports on driver performance and delivery costs.The ideal...