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Claims Operations Expert
1 week ago
The successful candidate will have excellent communication and interpersonal skills, as well as the ability to work under pressure and meet deadlines.
Key Responsibilities- Manage and prioritize workload to meet deadlines
- Ensure accurate and timely data capture on Santam systems
- Develop and maintain effective relationships with clients and other stakeholders
- Communicate with clients, Intermediaries, Service Providers, internal stakeholders, Relationship Managers, Claims Committee, and Underwriters
- Process payments and orders as per Assessor recommendation and instruction
- Provide exceptional customer service and resolve complaints efficiently
- A Matric qualification
- Fully computer literate (MS Office)
- A minimum of 5 years' claims experience
- Claims handling, pre-support, and post-support experience is advantageous
- Customer service interaction with role players in the motor industry
- Knowledge of Abuntex, BPM, Claim Centre, and Codeplex is an advantage
