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Product Operations Director

1 month ago

Randburg, Gauteng, South Africa Pillango Placements Full time

An exciting opportunity awaits at Pillango Placements, renowned for its innovative approach to recruitment. This role is centered around leading issue resolution and driving operational efficiency within product teams through effective organization.

About the Role

This position involves detailed analysis of issues, facilitating workshops, and proactively improving operational processes. Building strong relationships and maintaining close alignment with client-facing teams will be essential.

  • Lead issue resolution, manage and prioritize incidents, and drive operational efficiency within product teams.
  • Daily Case Management: Triage and manage product cases/issues logged daily.
  • Backlog Maintenance: Update, prioritize, and align the operations backlog with team and client expectations.
  • Priority Communication: Clearly articulate and justify task and issue priorities.
  • Team Coordination: Act as a communication bridge between business and technical teams to resolve key issues.

The ideal candidate will have experience in DevOps or Jira, and Big Query advantageous. The salary range for this role is approximately $85,000 - $110,000 per annum, depending on individual skills and qualifications.

Key Responsibilities

This role encompasses:

  • Root Cause Analysis: Focus on resolving issues at a fundamental level to prevent recurrence.
  • Service Request Handling: Investigate, log, assign, and manage product-related service requests and queries.
  • Team Leadership: Manage and lead a team of two product specialists.
  • Delivery Oversight: Oversee the delivery of service requests in collaboration with the product owner.
  • Tracking and Reporting: Track and create dashboards for service requests; generate incident reports as needed.

The successful candidate will possess strong analytical skills, detail-oriented, and results-driven. Excellent written, verbal, and interpersonal skills are also essential.

Requirements

To excel in this role, you should have:

  • Relevant Experience: 3+ years of experience in Information Technology and 3+ years of experience in an operations role.
  • Valid driver's licence and own transport – required to travel.
  • A degree in Computer Science, Information Technology, or a related field.

Pillango Placements offers a dynamic work environment and opportunities for professional growth.