Digital Community Liaison

3 days ago


Durban, KwaZulu-Natal, South Africa Icebolethu Full time

Icebolethu Group, an authorised Financial Service Provider and Level 1 BBBEE Contributor, seeks a skilled Digital Community Agent to join its Marketing Department. As a centre of excellence in dignified burial solutions, the company is committed to compassionate service and building trust with customers.

Key Responsibilities
  • Monitor and respond to social media conversations, ensuring timely and accurate interactions.
  • Capture lead generation from digital platforms and escalate complex issues to relevant departments.
  • Built brand engagement and fostered communities through social media management and content creation.

Required Skills and Qualifications:

  • Grade 12 or higher
  • National Diploma or Degree in Communications / Public Relations / Business Management
  • Minimum 2 years' experience in customer-facing roles
  • Excellent communication and interpersonal skills


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