Business Operations Coordinator
2 months ago
Job Summary
We are seeking a highly skilled Business Operations Coordinator to join our team at DealersOnline. The successful candidate will be responsible for supporting the business in administrative functions required to onboard customers in a timely manner, maintaining the highest level of customer service and compliance.
Key Responsibilities
- Conduct FICA client profiling for all new registrations, following all risk measures.
- Daily monitoring of active users to ensure they are FICA compliant.
- Support to the various Sales Teams for client onboarding.
- Weekly and monthly reporting on new registrations and daily monitoring.
- Assist team members with training where necessary.
Requirements
- Grade 12
- Excel
- Experience with customer service
- Computer literacy (Word, Excel, Outlook)
- Relevant sector/industry exposure
- Knowledge of DealersOnline
- Previous onboarding experience
Skills
- Well-developed communication skills, including telephone etiquette
- Attentiveness
- Time Management
- Self-Management
- Computer, technology, and systems
- Administrative Skills
- Attention to detail
- Teamwork
- Exceptional Customer Service
Knowledge
- Organisational awareness
- Concern for communicating clearly and professionally
- Good interpersonal relationships
- Self-confidence
- Dependability
- Following procedures
- Integrity
- Reliability
- Ability to work under pressure
Advantageous
- Continuous improvement
- Commitment to behaving correctly and ethically
- Enthusiasm for learning, sharing, and growing
- Professional appearance
- Customer-centricity
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