Business Operations Coordinator

2 months ago


Cape Town, Western Cape, South Africa DealersOnline Full time

Job Summary

We are seeking a highly skilled Business Operations Coordinator to join our team at DealersOnline. The successful candidate will be responsible for supporting the business in administrative functions required to onboard customers in a timely manner, maintaining the highest level of customer service and compliance.

Key Responsibilities

  • Conduct FICA client profiling for all new registrations, following all risk measures.
  • Daily monitoring of active users to ensure they are FICA compliant.
  • Support to the various Sales Teams for client onboarding.
  • Weekly and monthly reporting on new registrations and daily monitoring.
  • Assist team members with training where necessary.

Requirements

  • Grade 12
  • Excel
  • Experience with customer service
  • Computer literacy (Word, Excel, Outlook)
  • Relevant sector/industry exposure
  • Knowledge of DealersOnline
  • Previous onboarding experience

Skills

  • Well-developed communication skills, including telephone etiquette
  • Attentiveness
  • Time Management
  • Self-Management
  • Computer, technology, and systems
  • Administrative Skills
  • Attention to detail
  • Teamwork
  • Exceptional Customer Service

Knowledge

  • Organisational awareness
  • Concern for communicating clearly and professionally
  • Good interpersonal relationships
  • Self-confidence
  • Dependability
  • Following procedures
  • Integrity
  • Reliability
  • Ability to work under pressure

Advantageous

  • Continuous improvement
  • Commitment to behaving correctly and ethically
  • Enthusiasm for learning, sharing, and growing
  • Professional appearance
  • Customer-centricity


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