Business Process Optimization Specialist

9 hours ago


Johannesburg, Gauteng, South Africa Telebest Full time
Telebest

We are seeking an experienced Business Process Optimization Specialist to join our team in Sandton.

About the Job

The successful candidate will be responsible for analyzing and documenting business processes, testing and ensuring efficiency, defining SLAs, evaluating processes, and eliminating inefficiencies.

Responsibilities:
  • Process Analysis: Develop a deep understanding of existing business processes and identify areas for improvement.
  • Process Documentation: Create accurate and comprehensive documentation of business processes.
  • Process Testing: Test and validate business processes to ensure they meet efficiency standards.
  • SLA Definition: Define Service Level Agreements (SLAs) for business processes.
  • Process Evaluation: Regularly evaluate business processes and implement changes to eliminate inefficiencies.
  • User Privilege Administration: Manage user privileges and security settings for team systems.
  • Audit and Compliance: Conduct audits to ensure business processes align with design and company policies.
Requirements
  • Bachelor of Science in Information Technology or equivalent qualification.
  • At least 2 years' experience in business process analysis and optimization.
  • Excellent verbal and written communication skills.
  • Demonstrated understanding of business processes and organizational structures.
What We Offer

We offer a competitive salary range of R200,000 - R300,000 per annum, based on experience, as well as opportunities for professional growth and development.



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