Technical Assistance Professional

2 days ago


Sandton, South Africa Profession Hub Full time

We are looking for a motivated and detail-oriented Junior IT Helpdesk Support professional to join our team at Profession Hub. With an estimated salary range of $50,000 - $65,000 per annum, this role offers a chance to develop your technical skills and advance your career.

About the Job

This position involves providing technical assistance to users via phone and remote access tools. The ideal candidate will have CompTIA A+ and Network+ certifications, along with strong communication skills in English.

Job Description

The successful candidate will be responsible for:

  • Providing 1st Line support for IT queries via phone and remote access tools like TEAMviewer.
  • Troubleshooting and resolving desktop, laptop, software, and network issues remotely.
  • Assisting users in diagnosing basic network and connectivity problems.
  • Responding to IT support tickets, emails, and phone calls promptly.
  • Documenting all support interactions in the helpdesk ticketing system.
Qualifications and Requirements
  • CompTIA A+ and Network+ certifications.
  • Excellent verbal and written communication skills in English.
  • Ability to provide telephonic and remote support using tools like TeamViewer or similar.
  • Basic knowledge of Windows OS, Microsoft Office, and networking troubleshooting.
What We Offer
  • A supportive and collaborative work environment.
  • Opportunities for professional growth and development.


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