Retail Operations Assistant Manager
1 month ago
Role Overview: As an integral part of the management team, you will support the store manager in overseeing the daily functions of a Mr Price Money Cellular outlet, ensuring that store objectives, targets, and customer service excellence are consistently achieved.
Inventory Control:
- Ensure accurate receipt and unpacking of stock to effectively merchandise and replenish the sales area.
- Monitor stock levels through established processes, including stock counts and loss prevention strategies, to maintain optimal inventory.
- Maintain the stockroom to uphold cleanliness and organization standards.
- Assist in authorizing write-offs, breakages, recalls, and returns, as well as managing cellular repairs.
Sales Enhancement & Profitability:
- Analyze sales and profitability data to collaborate with management on operational strategies aimed at boosting sales performance and managing store expenses.
- Review in-store product performance regularly to provide actionable feedback to the support center and drive sales growth.
- Stay informed about new sales opportunities and marketing strategies, including competitor analysis.
- Promote credit, insurance, mobile, and cellular services to meet financial targets.
Compliance & Risk Management:
- Assist the store manager in conducting compliance audits and checks to ensure adherence to company policies and safety standards.
Customer Experience Excellence:
- Implement customer experience initiatives through effective execution of business directives, promotions, and customer feedback processes to enhance service quality.
Team Leadership & Development:
- Lead the store team to achieve key performance indicators and align with the operational strategy.
- Identify training and development needs to foster talent management and succession planning.
- Oversee recruitment and performance management in line with company guidelines.
Qualifications:
- NQF Level 4 (Grade 12) or equivalent.
- Minimum of 3 years of retail experience, with management experience considered advantageous.
- Strong understanding of sales and service management.
- Proficient budgeting skills.
- Computer literacy is essential.
- Excellent communication abilities.
- Comprehensive understanding of retail operations and customer service, particularly in cellular and mobile sectors.
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