Retail Operations Assistant Manager

1 month ago


Port Elizabeth, Eastern Cape, South Africa Mr Price Full time

Role Overview: As an integral part of the management team, you will support the store manager in overseeing the daily functions of a Mr Price Money Cellular outlet, ensuring that store objectives, targets, and customer service excellence are consistently achieved.

Inventory Control:

  • Ensure accurate receipt and unpacking of stock to effectively merchandise and replenish the sales area.
  • Monitor stock levels through established processes, including stock counts and loss prevention strategies, to maintain optimal inventory.
  • Maintain the stockroom to uphold cleanliness and organization standards.
  • Assist in authorizing write-offs, breakages, recalls, and returns, as well as managing cellular repairs.

Sales Enhancement & Profitability:

  • Analyze sales and profitability data to collaborate with management on operational strategies aimed at boosting sales performance and managing store expenses.
  • Review in-store product performance regularly to provide actionable feedback to the support center and drive sales growth.
  • Stay informed about new sales opportunities and marketing strategies, including competitor analysis.
  • Promote credit, insurance, mobile, and cellular services to meet financial targets.

Compliance & Risk Management:

  • Assist the store manager in conducting compliance audits and checks to ensure adherence to company policies and safety standards.

Customer Experience Excellence:

  • Implement customer experience initiatives through effective execution of business directives, promotions, and customer feedback processes to enhance service quality.

Team Leadership & Development:

  • Lead the store team to achieve key performance indicators and align with the operational strategy.
  • Identify training and development needs to foster talent management and succession planning.
  • Oversee recruitment and performance management in line with company guidelines.

Qualifications:

  • NQF Level 4 (Grade 12) or equivalent.
  • Minimum of 3 years of retail experience, with management experience considered advantageous.
  • Strong understanding of sales and service management.
  • Proficient budgeting skills.
  • Computer literacy is essential.
  • Excellent communication abilities.
  • Comprehensive understanding of retail operations and customer service, particularly in cellular and mobile sectors.


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