Retail Operations Director

2 weeks ago


Port Elizabeth, Eastern Cape, South Africa Cash Crusaders Retail (Pty) Ltd Full time

Retail Operations Manager Job Description:

Your role as a Retail Operations Manager at Cash Crusaders Retail (Pty) Ltd involves overseeing the day-to-day operations in a designated area or region.

Daily Responsibilities:

  • Oversee budgeting and quality control
  • Manage P&L statements and perform duties such as setting financial goals and establishing sales targets
  • Work with upper management and apply business finance principles to accomplish tasks
  • Travel between stores and report to the store manager

Duties Include:

  • Maximizing new goods, second-hand, and SSB profit centers
  • Improving store performance and implementing merchandising and marketing standards
  • Managing sales vs budgets and monitoring returns and discounts
  • Coordinating stock availability and monitoring stock age and discontinued stock
  • Organizing stocktakes and controlling damage and repair stock and company assets
  • Managing the change of management and ensuring security standards are met
  • Reviewing store performance, analyzing stats and reports, and formulating business performance improvement plans
  • Analyzing expenses and financial statements to ensure profitability and reporting
  • Ensuring customer expectations are met and reviewing mystery shopper reports
  • Reinforcing a culture of service-minded staff and ensuring repair turnaround and social media standards
  • Facilitating training and development and succession planning
  • Managing employee relations and satisfaction, human resources administration, and remuneration and rewards
  • Ensuring company policies, procedures, and system requirements are implemented and adhered to


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