Customer Relations Manager
2 months ago
Job Title: Customer Relations Manager
Job Summary:
We are seeking a highly skilled Customer Relations Manager to join our team at Quality Connect Staffing. As a key member of our organization, you will be responsible for building and maintaining strong relationships with our clients, ensuring their needs are met and exceeded.
Key Responsibilities:
- Collecting and Analyzing Customer Data: Gather and analyze customer data to identify trends and areas for improvement.
- Tracking Sales Representatives' Activities: Monitor and track the activities of our sales representatives to ensure they are meeting their targets.
- Managing Sales Pipeline/Opportunities: Oversee the sales pipeline and opportunities to ensure they are being managed effectively.
- Using CRM Systems: Utilize CRM systems to manage customer relationships and track interactions.
- Developing New Ways to Meet Customers' Needs: Identify new ways to meet customers' needs and develop strategies to implement them.
- Handling Customer Complaints: Respond to and resolve customer complaints in a timely and professional manner.
- Overseeing Interactions between Customers and Key Team Members: Ensure that interactions between customers and key team members are smooth and effective.
- Delegating Sales Enquiries: Delegate sales enquiries to the appropriate team members and ensure they are handled promptly.
- Creating and Executing Retention Campaigns: Develop and implement retention campaigns to ensure customer loyalty.
- Developing Marketing Campaigns: Develop marketing campaigns to attract new customers.
- Coordinating Sales Exhibitions: Coordinate sales exhibitions to showcase our products and services.
- Collaborating with Sales, Marketing, Customer Service, and Operations Teams: Work closely with these teams to improve the customer experience.
Requirements:
- Minimum Matric: A minimum of a matric certificate is required.
- 5 Years Experience in Customer Relations: A minimum of 5 years' experience in a customer relations role is required.
Package and Remuneration:
R15,000.00 to R25,000.00 per month, depending on experience.
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