Customer Service Representative

2 months ago


Boksburg, Gauteng, South Africa Job Masters Full time
Job Title: Customer Service Representative

We are seeking a highly skilled and motivated Customer Service Representative to join our team at Job Masters. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, ensuring that their needs are met and exceeded.

Key Responsibilities:
  • Provide timely and effective responses to customer inquiries via phone, email, and chat.
  • Resolve customer complaints and issues in a professional and courteous manner.
  • Collaborate with internal teams to resolve customer issues and improve overall customer experience.
  • Develop and maintain strong relationships with customers to ensure loyalty and retention.
  • Stay up-to-date with product knowledge and industry trends to provide accurate and informed responses to customers.
Requirements:
  • High school diploma or equivalent required; degree in business, marketing, or related field preferred.
  • Minimum 2 years of customer service experience in a fast-paced environment.
  • Excellent communication and interpersonal skills.
  • Ability to work in a team environment and adapt to changing priorities.
  • Strong problem-solving and analytical skills.
What We Offer:
  • Competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • Collaborative and dynamic work environment.
  • Recognition and rewards for outstanding performance.


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