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Customer Service Representative
2 weeks ago
Fouche & Co Pty Ltd is seeking a skilled Customer Service Representative to join their team in Umhlanga, Durban.
About the RoleThis exciting opportunity is for an individual with excellent customer service skills and a passion for meeting and exceeding customers' expectations.
Key Responsibilities- Complete quotes timeously and according to quoting standards and supply them to customers on time.
- Respond to incoming phone calls from customers who want to place orders, request quotes, inquire about products and services, or report issues.
- Capture and maintain all customer information accurately.
- Utilize the CRM system to manage data and track orders.
- Liaise with production and dispatch on the progress of jobs, delivery dates, and production plans.
- Effectively manage customer queries and ensure timely resolution.
- Communicate with production and dispatch teams to guarantee that orders are completed on time, according to customer specifications, and delivered to the correct address.
- Follow up with customers to confirm their satisfaction, collect feedback, and resolve any complaints or problems they might have.
- Tertiary Qualification in Marketing, Supply Chain, or a similar field.
- Driver's License and own vehicle.
- 2-3 years' experience in a similar industry (Print/Labels).
- Proficiency in Excel and CRM software, with intermediate computer knowledge.
