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Customer Service Representative

1 week ago

Umhlanga, KwaZulu-Natal, South Africa Fouche & Co Pty Ltd Full time
Job Overview

Fouche & Co Pty Ltd is seeking a skilled Customer Service Representative to join their team in Umhlanga, Durban.

About the Role

This exciting opportunity is for an individual with excellent customer service skills and a passion for meeting and exceeding customers' expectations.

Key Responsibilities
  • Complete quotes timeously and according to quoting standards and supply them to customers on time.
  • Respond to incoming phone calls from customers who want to place orders, request quotes, inquire about products and services, or report issues.
  • Capture and maintain all customer information accurately.
  • Utilize the CRM system to manage data and track orders.
  • Liaise with production and dispatch on the progress of jobs, delivery dates, and production plans.
  • Effectively manage customer queries and ensure timely resolution.
  • Communicate with production and dispatch teams to guarantee that orders are completed on time, according to customer specifications, and delivered to the correct address.
  • Follow up with customers to confirm their satisfaction, collect feedback, and resolve any complaints or problems they might have.
Requirements
  • Tertiary Qualification in Marketing, Supply Chain, or a similar field.
  • Driver's License and own vehicle.
  • 2-3 years' experience in a similar industry (Print/Labels).
  • Proficiency in Excel and CRM software, with intermediate computer knowledge.