Operational Team Support Specialist
4 weeks ago
We are recruiting for an Operational Administrator to support the operational team in delivering exceptional service to clients.
The role involves overseeing the management and optimisation of FX payment processing on behalf of clients, ensuring seamless connectivity with financial institutions.
Key Responsibilities:
- Assist with transaction settlements and administration by preparing and submitting BOPs to the bank.
- Payment Monitoring: Monitor upcoming and overdue payments, ensuring timely collection of required documents or information from clients to facilitate settlement.
- Verify transaction details with clients and banks over the phone, addressing any inquiries that arise.
- Record Keeping: Update client files daily and maintain thorough records of transactions for a complete audit trail.
- Assist with Reserve Bank approvals by managing upcoming renewals and drafting letters, ensuring timely submissions and inclusion of all required client documentation.
- Advance Payments: Oversee advance payments, ensuring receipt of all import documentation and review of submitted correspondence.
- Client Engagement: Engage in meetings with clients, their suppliers, or banks to discuss transactional activities, gain insights into their processes, secure necessary approvals, and suggest alternative options that adhere to both parties' Reserve Bank regulations.
Requirements:
- B Com Degree in Finance, Investment, Risk Management
- 1-2 years of work experience preferred.
Skills:
- Fluent in English and Afrikaans
- Strong attention to detail
- Proficient in basic MS Office applications: Word, Excel, Outlook
- Excellent customer service skills
- Effective problem-solving abilities, with patience and persistence
- Deadline-oriented, with strong time management and prioritization skills
- Good communication etiquette
- Team player
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