Travel Consultant: Lodge Reservations Specialist

3 days ago

Johannesburg, Gauteng, South Africa ABC Worldwide Full time
Job Title: Travel Consultant: Lodge Reservations

We are seeking a highly skilled and experienced Travel Consultant to join our Lodge Wholesale team. As a key member of our team, you will be responsible for managing the reservations process, including handling bookings from quote to finalization, invoicing, and travel documents.

Key Responsibilities:
  • Constant and consistent interaction with colleagues, agents, operators, guests, and suppliers via telephone and email
  • Creative planning and designing of leisure FIT tailor-made itineraries
  • Managing the reservations process, including handling bookings, invoicing, and travel documents
  • Ensuring turnaround times are strictly adhered to according to standard operating practices
  • Proactive selling of products and services to ensure the best possible itinerary for guests
  • Saturday duty on a rotation basis
  • Public Holiday duty on a rotation basis
  • Backup for colleagues when they are away from the office
  • Expanding product knowledge through attending training sessions
Requirements:
  • A good knowledge of destinations promoted within South, Southern, and East Africa
  • An in-depth geographical, logistical, and product knowledge of two of the following regions: South, Southern, and East Africa
  • Good understanding of delivering excellent service to agents and guests
  • An in-depth knowledge of Tourplan or a similar booking system
  • A willingness and aptitude to learn
  • Good organizational ability
  • Lateral thinking ability
  • Initiative
Skills:
  • Communication skills and fluency in written and spoken English
  • Organizational skills, including time management and prioritizing tasks
  • Computer literacy with experience in Word, Excel, PowerPoint, and Outlook
  • Web reporting portal
  • Understanding of the travel industry through study or work experience
  • Market knowledge and how it operates
  • Attention to detail
  • Working in an orderly manner to ensure files can be continued by other consultants when necessary
  • Working knowledge of Tourplan, WETU, and GDM
  • Understanding of quantitative and qualitative data
  • Relevant understanding of the business to create strategy and make commercial decisions
  • Sales process and methodologies
  • Sales and brand representation
  • Experiential creativity (crafting experiences)
  • Guest/client delight
  • Teamwork and interpersonal skills
  • Conflict management and resolution
  • Speed reading and speed typing
  • Paperless filing and database filing and management
  • Good organizational ability
  • Initiative
  • High energy levels needed
  • Able to travel; flexibility in terms of working hours
  • Self-driven; very responsible but fun; passionate about the company
  • Proactive, have a sense of urgency, and be able to act quickly to resolve problems
Personal Characteristics:
  • Good interpersonal skills
  • Sense of urgency
  • Passionate about guest delight
  • Diligence and self-motivation to meet deadlines and keep on top of your job
  • Willingness/ability to share information and teach and inspire others
Experience:
  • Must have at least 10 or more years of tour operating experience
  • Tourplan experience is an advantage
  • Wetu experience is an advantage

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