Customer Service Operations Manager

3 days ago


Roodepoort, Gauteng, South Africa Dante Personnel Full time
Job Description

We are seeking a highly motivated and experienced Customer Service Operations Manager to join our team at Dante Personnel.

About the Role

The successful candidate will be responsible for managing a team, overseeing customer service and sales operations, and ensuring the highest level of customer satisfaction.

Key Responsibilities
  • Manage a team of customer service representatives
  • Oversee daily customer service and sales operations
  • Analyze data to identify trends and areas for improvement
  • Develop and implement strategies to improve customer satisfaction
  • Maintain accurate records and reports
Requirements

To be considered for this role, you will need:

  • A minimum of 5 years' experience in a customer service or sales role
  • A minimum of 3 years' experience managing a team
  • Proficient in MS Excel, MS Word, MS Outlook, and MS PowerPoint
  • Excellent communication and problem-solving skills
  • A results-driven and highly motivated individual
  • A self-starter with the ability to work independently
  • Strong time management skills
  • Tech-savvy with a keen eye for detail
  • A team player with excellent interpersonal skills
  • Owning a vehicle and having a valid driver's license
Benefits

This is an exciting opportunity to join a dynamic team and take your career to the next level. You will have the chance to work with a talented group of professionals and contribute to the success of our company.



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