Technical Support Specialist

18 hours ago


Bloemfontein, Orange Free State, South Africa Data Centrix Full time

Data Centrix seeks a skilled Technical Support Specialist to join our team in Bloemfontein and nearby areas. As a key member of our support team, you will be responsible for providing technical assistance and troubleshooting hardware/software issues.

About the Role

This is a fantastic opportunity for a proactive and detail-oriented professional with a passion for technology and customer service. You will work independently while being part of a collaborative team that values strong customer focus and attention to detail.

Job Responsibilities
  • New Equipment Installation: Install and configure new ICT equipment, including workstations and peripherals.
  • Software Deployment: Deploy, configure, and install various software, including operating systems and productivity tools.
  • Maintenance: Provide ongoing on-site technical support and troubleshoot hardware/software issues.
  • Network Infrastructure: Troubleshoot, repair, and maintain network endpoints.
  • Relocation: Assist with the relocation of computer equipment as needed.
  • Technical Support: Offer extensive troubleshooting, support new software roll-outs, and evaluate new technologies.
  • Event Support: Provide technical support during special events and executive support during public holidays.
  • Disaster Recovery: Support technical operations during disaster recovery and business continuity events.
  • Monitoring: Perform real-time monitoring of digital infrastructure, report system downtimes, and monitor network performance.
Requirements and Qualifications
  • A Grade 12 certificate.
  • Certifications: A+, N+, Apple Essentials, Linux Essentials.
  • A valid RSA driver's license (manual transmission).
  • At least 12-18 months of relevant experience.
  • Excellent communication and strong problem-solving abilities.
  • Adherence to professional etiquette and dress code.
  • The ability to work independently.
  • A clean criminal record.
  • Must be open to working selective after-hours support when required.
Why Work with Us?
  • Dynamic Work Environment: Engage in diverse tasks from new equipment installations to executive support during special events.
  • Professional Growth: Enhance your skills with hands-on experience in troubleshooting, software deployment, and network infrastructure maintenance.

The estimated salary for this position is R250,000 - R350,000 per annum, depending on experience. We offer a dynamic work environment and opportunities for professional growth.



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