IT Support Specialist
1 week ago
We are seeking a highly skilled IT Support Specialist to join our team at Numata. In this role, you will be responsible for delivering exceptional client experiences by providing timely and effective technical support.
Key Responsibilities- Represent the Numata brand, ensuring that clients receive professional and courteous service.
- Deliver high-quality technical support to internal and external customers, responding to incidents within agreed-upon Service Level Agreements (SLAs).
- Analyze issues, develop resolutions, and implement fixes in a timely and efficient manner.
- Provide regular updates to clients regarding incident status and resolution progress.
- Ensure that all supported applications are functioning correctly and troubleshoot any issues that may arise.
- Escalate complex or unresolved incidents to Team Leaders or MSOC Managers as needed.
- Monitor and manage work records through accurate time entries and ticket/task management.
- Develop and maintain knowledge base articles and technical notes to aid in future issue resolution.
To succeed in this role, you will need to possess excellent communication skills, be proactive, and have a strong passion for delivering exceptional client experiences. A keen eye for detail and ability to work well under pressure are essential.
What We OfferIn return for your hard work and dedication, we offer a competitive salary of $65,000 - $85,000 per annum, depending on experience, as well as a range of benefits and opportunities for growth and development.
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IT Support Specialist
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