UCC Platform Engineer

2 months ago


Johannesburg, Gauteng, South Africa PikUniq Full time
About the Role

We are seeking a highly skilled UCC Platform Engineer to join our client's team. The ideal candidate will have extensive experience in provisioning and managing UCC services and a deep understanding of SIP trunks, HPBX, MPBX, and other UCC-related products.

Key Responsibilities
  • Provisioning and Management: Fulfill UCC orders including SIP trunks, HPBX, MPBX, Contact Centre, Webex, Operator Connect, MS Teams, Direct Connect, Call Recording, Hunt Lines, and Mobile Number Porting (MNP).
  • Technical Expertise: Utilize deep technical knowledge to manage and configure SIP trunks, Hunt Lines, HPBX, and other UCC products.
  • Collaboration and Mentorship: Work closely with cross-functional teams to integrate UCC services with other business systems.
  • Troubleshooting and Support: Provide advanced troubleshooting and support for UCC services, ensuring high availability and reliability.
Requirements
  • Bachelor's Degree or National Diploma in IT or relevant field.
  • A minimum of 6 years of experience in UCC services provisioning and management, specifically with SIP trunks, Hunt Lines, and HPBX.
  • Strong experience with NetAxis self-care portal, APIO, and BroadWorks.
  • Hands-on experience with Yealink and Polycom phones.
  • Proven ability to mentor and guide junior engineers.
  • Valid CCNA certification.
  • Ribbon SBC, Broad Works, WebEx technical certifications, and CallCabinet training.
  • Experience with Audio Codes and other relevant UCC technologies.
What We Offer

R550 – R760


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