UCC Platform Engineer
2 months ago
We are seeking a highly skilled UCC Platform Engineer to join our client's team. The ideal candidate will have extensive experience in provisioning and managing UCC services, specifically with SIP trunks, Hunt Lines, and HPBX.
Key Responsibilities- Provision and manage UCC services, including SIP trunks, HPBX, MPBX, Contact Centre, Webex, Operator Connect, MS Teams, Direct Connect, Call Recording, Hunt Lines, and Mobile Number Porting (MNP).
- Manage the setup and discontinuation of UCC services, ensuring seamless operations and minimal downtime.
- Utilize deep technical knowledge to manage and configure SIP trunks, Hunt Lines, HPBX, and other UCC products.
- Leverage experience with NetAxis self-care portal, APIO, and BroadWorks to ensure efficient UCC service delivery.
- Configure and troubleshoot Yealink and Polycom phones to support UCC platforms.
- Work closely with cross-functional teams to integrate UCC services with other business systems.
- Mentor and share knowledge with junior engineers, fostering a collaborative learning environment.
- Bachelor's Degree or National Diploma in IT or relevant field.
- A minimum of 6 years of experience in UCC services provisioning and management, specifically with SIP trunks, Hunt Lines, and HPBX.
- Strong experience with NetAxis self-care portal, APIO, and BroadWorks.
- Hands-on experience with Yealink and Polycom phones.
- Proven ability to mentor and guide junior engineers.
- Valid CCNA certification.
- Ribbon SBC, Broad Works, WebEx technical certifications, and CallCabinet training.
- Experience with Audio Codes and other relevant UCC technologies.
R550 – R760
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