UCC Platform Engineer
2 days ago
PikUniq is seeking a highly skilled UCC Platform Engineer to join our team. As a key member of our organization, you will be responsible for provisioning and managing UCC services, ensuring seamless operations and minimal downtime.
Key Responsibilities- Provisioning & Management: Fulfill UCC orders, including SIP trunks, HPBX, MPBX, Contact Centre, Webex, Operator Connect, MS Teams, Direct Connect, Call Recording, Hunt Lines, and Mobile Number Porting (MNP). Manage the setup and discontinuation of UCC services, ensuring seamless operations and minimal downtime.
- Technical Expertise: Utilize deep technical knowledge to manage and configure SIP trunks, Hunt Lines, HPBX, and other UCC products. Leverage experience with NetAxis self-care portal, APIO, and BroadWorks to ensure efficient UCC service delivery. Configure and troubleshoot Yealink and Polycom phones to support UCC platforms.
- Collaboration & Mentorship: Work closely with cross-functional teams to integrate UCC services with other business systems. Mentor and share knowledge with junior engineers, fostering a collaborative learning environment.
- Certifications & Compliance: Maintain and apply knowledge from certifications such as CCNA, Ribbon SBC, BroadWorks, WebEx technical certification, and CallCabinet training. Ensure compliance with industry standards and best practices.
- Troubleshooting & Support: Provide advanced troubleshooting and support for UCC services, ensuring high availability and reliability. Utilize Audio Codes and other relevant tools to diagnose and resolve complex issues.
- Certifications & Compliance: Maintain and apply knowledge from certifications such as CCNA, Ribbon SBC, BroadWorks, WebEx technical certification, and CallCabinet training. Ensure compliance with industry standards and best practices.
- Troubleshooting & Support: Provide advanced troubleshooting and support for UCC services, ensuring high availability and reliability. Utilize Audio Codes and other relevant tools to diagnose and resolve complex issues.
- Education: Bachelor's Degree or National Diploma in IT or relevant field.
- Experience: A minimum of 6 years of experience in UCC services provisioning and management, specifically with SIP trunks, Hunt Lines, and HPBX.
- Skills: Strong experience with NetAxis self-care portal, APIO, and BroadWorks. Hands-on experience with Yealink and Polycom phones. Proven ability to mentor and guide junior engineers.
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UCC Platform Engineer
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Johannesburg, Gauteng, South Africa PikUniq Full timeAbout the RolePikUniq is seeking a highly skilled UCC Platform Engineer to join our team. As a key member of our organization, you will be responsible for provisioning and managing UCC services, ensuring seamless operations and minimal downtime.Key ResponsibilitiesProvisioning & Management: Fulfill UCC orders, including SIP trunks, HPBX, MPBX, Contact...
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