Strategic Operations Director
1 month ago
At Full Circle Selection, we are seeking a seasoned professional to fill the role of Strategic Operations Director. This position offers a unique opportunity to lead our planning function and drive innovation in our approach to delivering exceptional services to clients and customers.
About the RoleThis is an exciting opportunity for a strategic thinker to take on a leadership role and shape the future of our planning department. The successful candidate will be responsible for developing and implementing plans that align with our business objectives, while also ensuring that our operations are efficient and effective.
Key Responsibilities- Team Leadership: Lead a high-performing planning team that delivers outstanding results for the business.
- Client Relationships: Foster strong relationships with clients to understand their needs and develop plans that meet their expectations.
- Resource Planning: Develop and implement resource forecasting models to ensure that resources are utilized effectively and efficiently.
- Demand and Supply Analysis: Analyze future demand and supply forecasts to identify areas for improvement and optimize resource allocation.
- Operational Management: Work closely with operational management teams to plan daily workflows and ensure that SLAs are met.
- Holiday and Shrinkage Management: Manage holidays and shrinkage in line with forecasts and work with operational management teams to authorize offline activity.
- Change Management: Plan for expected changes in profile and workloads, investigate potential scenarios, and find solutions to challenges.
- Operational Excellence: Drive operational excellence and efficiency improvements across all channels.
- Performance Monitoring: Monitor and report on forecast accuracy, trends, and utilization.
- Reporting: Provide regular reports to the leadership team as required.
We offer a competitive salary of $120,000 - $150,000 per annum, depending on experience, plus a range of benefits including health insurance, retirement plan, and paid time off.
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