Strategic Planning Director

1 week ago


Durban, KwaZulu-Natal, South Africa Full Circle Selection Full time

At Full Circle Selection, we are seeking an exceptional Strategic Planning Director to lead our operational planning function. This is a key leadership role that requires strong strategic thinking and the ability to drive innovation.

Job Description

As a Strategic Planning Director, you will be responsible for developing and implementing plans to achieve business objectives. Your focus will be on driving operational excellence and efficiency across all channels, with a strong emphasis on customer service and productivity.

  • Build and lead a high-performing team of planners who deliver excellent outcomes for the business.
  • Develop and maintain strong relationships with clients to ensure their needs are met and exceeded.
  • Create resource forecasting models that take into account commercial and operational factors.
  • Analyse future demand and supply forecasts to ensure adequate resource allocation.
  • Collaborate with operational teams to plan daily workflow and achieve Service Level Agreements (SLAs).
  • Manage holidays and shrinkage in line with forecasts and authorise offline activity as needed.
  • Maintain visibility on potential changes in profile and workloads, investigating scenarios and finding solutions.
  • Provide daily operational support across all channels and drive operational excellence and efficiency improvements.
  • Work with senior operational teams to shape, define, and deliver customer service KPIs around productivity.
  • Identify operational, financial, and process efficiencies, producing FTE modelling solutions to drive cost-effective and efficient solutions.
  • Seek opportunities to improve management information, technologies, workforce management tools, and roster management.
  • Continually monitor and propose effective shift patterns to match business requirements, optimising performance and agent satisfaction.
  • Monitor and report on forecast accuracy, trends, and utilisation.
  • Provide analysis and advice on headcount and pipeline.
  • Produce regular reports to the Leadership Team as required.


  • Durban, KwaZulu-Natal, South Africa Network Recruitment Full time

    Job DescriptionThe Strategic Operations Director will play a pivotal role in supporting the Finance Director, working collaboratively with department heads to develop and implement commercially viable resource models.This is an exciting opportunity for a seasoned professional with experience in workforce planning and scheduling. As a key member of the...


  • Durban, KwaZulu-Natal, South Africa Full Circle Selection Full time

    At Full Circle Selection, we are seeking a seasoned professional to fill the role of Strategic Operations Director. This position offers a unique opportunity to lead our planning function and drive innovation in our approach to delivering exceptional services to clients and customers.About the RoleThis is an exciting opportunity for a strategic thinker to...


  • Durban, KwaZulu-Natal, South Africa Network Recruitment Full time

    Job Title: Strategic Financial Operations Director Company Overview:We are a leading manufacturing company seeking a highly experienced and qualified Finance Manager to lead and oversee the financial operations of our organization. The ideal candidate will be responsible for the full financial function, ensuring effective financial management, compliance,...


  • Durban, KwaZulu-Natal, South Africa Ulwandle HR Consulting (Pty) Ltd Full time

    Ulwandle HR Consulting (Pty) Ltd is seeking a Strategic Marketing Director to lead comprehensive marketing strategies, enhancing brand recognition, community engagement and revenue growth.About the Role:The ideal candidate will develop strategic marketing plans aligned with the company's goals and market growth, enhance brand recognition and reputation...


  • Durban, KwaZulu-Natal, South Africa Network Recruitment Full time

    Company Overview:As a leading FMCG company, Network Recruitment is seeking an accomplished Strategic Financial Director to drive the financial strategy of their diverse product range forward.About the Role:The successful candidate will be responsible for developing and implementing effective financial models, managing volume and revenue, creating budgets and...

  • Engineering Director

    2 weeks ago


    Durban, KwaZulu-Natal, South Africa Abantu Staffing Solutions Full time

    Job Title: Engineering DirectorAbout Us: Abantu Staffing Solutions is a leading staffing solutions provider with a strong reputation for delivering top talent to our clients.About the Role:We are seeking an experienced Engineering Director to join our team. As an Engineering Director, you will be responsible for managing the technical department and...


  • Durban, KwaZulu-Natal, South Africa Hollywoodbets Full time

    We are seeking a highly skilled and experienced Strategic Marketing Director to lead our marketing efforts in Durban. This is an excellent opportunity for a talented marketer to join a dynamic team and make a real impact on the business.About the RoleThe successful candidate will be responsible for developing and implementing our marketing strategy, working...

  • Sales Director

    1 month ago


    Durban, KwaZulu-Natal, South Africa Edge Executive Search Full time

    About This RoleWe are seeking a seasoned Sales Director to drive strategic growth across our key sectors and verticals. The ideal candidate will have a proven track record of success in business development, market trends, and best practices within the marketing and sales environment.Key ResponsibilitiesManage a team of sales specialists who actively search,...


  • Durban, KwaZulu-Natal, South Africa SAFStarlite Group Full time

    At SAF/Starlite Group, we are seeking a highly skilled Strategic Medical Operations Director to lead our medical team and optimize our medical services. This critical role will be responsible for managing the medical operations of our organization, ensuring the delivery of safe and effective medical care in dynamic and challenging environments.The ideal...


  • Durban North, KwaZulu-Natal, South Africa Network Recruitment Full time

    About the RoleWe are seeking a highly skilled Strategic Planning Manager to join our team at Network Recruitment. As a key member of our finance department, you will play a crucial role in supporting the development and implementation of commercially viable resource models.


  • Durban, KwaZulu-Natal, South Africa Kerry Kopp Recruitment Full time

    The position of Executive Director: Strategic Procurement at Kerry Kopp Recruitment is a senior role that requires an individual with extensive experience in purchasing management. The ideal candidate will have 8-10 years of experience in a similar position and a strong educational background, preferably a B.Comm or relevant degree with management and supply...


  • Durban, KwaZulu-Natal, South Africa RS Recruitment Services Full time

    Job OpportunityWe are seeking a highly skilled Strategic Retail Operations Director to join our team at RS Recruitment Services.The ideal candidate will have a strong background in FMCG retail and experience in senior management positions. A tertiary qualification in business or financial management is preferred, along with sound knowledge of hardware and...


  • Durban, KwaZulu-Natal, South Africa Unique Personnel Ltd Full time

    Job Title: Strategic Operations DirectorAt Unique Personnel Ltd, we are seeking a highly skilled and experienced Senior Operations Controller to oversee the daily operations of our departments. The ideal candidate will have excellent analytical skills, be able to work well under pressure in a fast-paced environment, and possess strong verbal and written...


  • Durban, KwaZulu-Natal, South Africa Tryon Consultancy Full time

    We are Tryon Consultancy, a leading FMCG Retailer seeking an experienced and skilled Strategic Retail Operations Director to join our team in Durban. Our ideal candidate will have a strong background in Business or Financial Management, with a minimum of 5 years' experience in senior management positions within the retail industry.As a key member of our...

  • Quality Director

    1 week ago


    Durban, KwaZulu-Natal, South Africa Abantu Staffing Solutions Full time

    Job Title: Quality DirectorThe company Abantu Staffing Solutions is seeking a Quality Director to lead the quality function within their Automotive Industry business unit. The ideal candidate will be responsible for driving external quality and projects, ensuring SHE compliance, and developing a total quality strategic plan.Key Responsibilities:Develop and...


  • Durban, KwaZulu-Natal, South Africa Ingenious Personnel Holdings Full time

    Job Summary">We are seeking an experienced Strategic Human Resources Director to join our team at Ingenious Personnel Holdings.">The successful candidate will be responsible for overseeing all aspects of HR functions, providing expert guidance and direction on complex processes and compliance issues associated with recruitment, hiring, onboarding,...

  • IT Director

    1 month ago


    Durban, KwaZulu-Natal, South Africa Invictus Education Group Full time

    We are seeking an experienced IT Director to oversee our technology infrastructure and ensure seamless operations. The successful candidate will lead a team of IT professionals, implementing new systems and ensuring optimal performance, security, and alignment with business objectives.This is a permanent position based in Umhlanga (KZN), reporting directly...


  • Durban, KwaZulu-Natal, South Africa Hollywoodbets Full time

    Job Title: Marketing Director for Business GrowthCompany Overview: Hollywoodbets is a leading online betting and gaming company in South Africa, seeking a highly skilled Marketing Director to drive business growth through strategic marketing initiatives.Salary: The estimated annual salary for this position is R1,200,000 - R1,500,000, depending on experience...


  • Durban, KwaZulu-Natal, South Africa Abantu Staffing Solutions Full time

    About the RoleWe are seeking an experienced Industrial Operations Director to join our team at Abantu Staffing Solutions. The successful candidate will be responsible for overseeing all production operations, developing strategic plans to achieve business objectives, and ensuring the optimal use of resources.


  • Durban, KwaZulu-Natal, South Africa Abantu Staffing Solutions Full time

    Job TitleA challenging opportunity has arisen for a seasoned Manufacturing Director to lead and manage our Business Unit, driving company objectives.About the RoleThis position reports directly to the Business Unit Operations Manager and requires a strong strategic thinker with experience in senior management within the Automotive industry. The ideal...