Global Account Manager Lead

2 days ago


Randburg, Gauteng, South Africa HR-Simplified (Pty) Ltd Full time
Job Description

The Manager : Global Account Management will be accountable to achieve the following objectives :

  • Manage ~1 to 4 regional MNC accounts throughout their lifetime with MTN (existing and potential perspective clients) and across and beyond MTN footprint.
  • Responsible and accountable for the managed accounts revenue targets.
  • Deliver account planning and manage pipeline through use of statistical data related to clients and industry trends.
  • Defend accounts through understanding competitive intelligence and understanding customer's needs.
  • Cross-sell and up-sell to existing clients to grow account revenues and share of wallet.
  • Pursue sales opportunities and leads to close new accounts.
  • Ensure delivery of financial and operational targets.
  • Liaise with and manage interaction with Local Account Managers for his dedicated accounts within each OpCo and other virtual team members across all relevant functions.
  • Coordinate operations related to his/her managed accounts with the Local Account Managers within each OpCo.
  • Partner with bid management organization to build out detailed RFP responses and contract development.
  • Develop and maintain strong long-term relationships with the key account decision makers.
  • Evaluate customer preferences, pricing, product terms and conditions to ensure that client requirements are met; gather and analyze data regarding competitor pricing and products and ensure that MTN products and services fit customer requirements.
  • Provide input into data collection for reporting and forecasting.
  • Adhere to MTN policies for compliance and sound governance.
  • Collaborate to provide direction on the service relationship for nominated accounts e.g., interlocks with supporting departments to ensure accurate billing.
  • Responsible for quality bid and proposal management, identifying and reporting on key risks and issues.
  • Provide inputs to decisions on new product propositions and services for customers based on his understanding of the customer requirements and needs.
  • Create reports on sales pipeline and expected RFPs from the account managed.
  • Develop relationships to guarantee understanding and involvement in the connectivity RFPs issued by his/her managed accounts in order to increase the chances of conversion for MTN.
  • Interlock with supporting departments to ensure billing customer service centres are supporting the nominated accounts.


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