Client Support Specialist – Operations

1 month ago


Johannesburg, Gauteng, South Africa Sci Tech Placements Full time
Key Responsibilities

• Providing technical support to Restaurant customers, including troubleshooting tasks.
• Handling support emails and calls.
• Training new and existing clients on the system.
• Maintaining and updating training content, records, and evaluating training effectiveness.

Additional Responsibilities

• Conducting asset verification after tagging, creating snag lists, and adjusting assets on an asset manual.
• Onboarding clients on the software platform.
• Ensuring smooth running and timely updates of client portals.
• Managing daily client queries, issues, and concerns.
• Promoting a positive company culture focusing on teamwork, customer satisfaction, and continual self-development.

Qualifications and Skills

• Minimum 2 years' experience in technical client support and the Restaurant or ISP industry.
• Proficient with Microsoft Office 365.
• Familiarity with any sales or facilities software would be advantageous.
• Strong account management, collaboration skills, and business acumen.
• Excellent administrative capabilities.
• Outstanding relationship building and interpersonal communication skills.
• Detail-oriented, professional, responsible, and accountable.
• Exceptional time management and stress handling skills.


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