Operational Support Specialist

11 hours ago


Johannesburg, Gauteng, South Africa Kontak Recruitment Full time

An experienced Operational Support Specialist is required to assist with the smooth operation of our online education company.

We are looking for a highly organized and skilled individual who can provide exceptional support to our team, ensuring efficient processes and effective communication.

Key Responsibilities:

  • Assist with recruitment and onboarding of qualified teachers
  • Facilitate onboarding for new employees, providing orientation materials and training sessions
  • Provide ongoing support for teachers, including creating instructional materials such as manuals and videos covering essential teaching practices and platform usage
  • Develop customer process guides and create explainer videos to enhance the user experience with applications
  • Assist with payroll processing and maintain accurate employee records
  • Manage customer service inquiries and provide support as needed
  • Handle administrative tasks, including scheduling and communication
  • Oversee and create content for the company's social media platforms
  • Monitor and report on key performance indicators related to operations

The ideal candidate will possess strong organizational and communication skills, with excellent English language proficiency (written and verbal). Proficiency in Microsoft Office Suite and Google Suite is also a must.

A minimum of 3-5 years' experience in administration, customer service, or operations support is required. Experience in managing social media platforms and ability to work independently and manage multiple tasks efficiently are also desired.

This fully remote role offers flexibility and a range of responsibilities, making it an ideal opportunity for those seeking a dynamic and challenging work environment.

Please note that we specialize in specific niche fields, and only candidates meeting the minimum requirements will be considered.



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