Customer Success Consultant: Manager

3 weeks ago


Umhlanga, KwaZulu-Natal, South Africa NielsenIQ Full time

About the Role

NielsenIQ is seeking a highly skilled Customer Success Consultant to join our team. As a key member of our client success team, you will be responsible for building and maintaining strong relationships with our clients in the FMCG industry.

Key Responsibilities

  • Develop and execute client success plans to drive business growth and improve client satisfaction.
  • Work closely with clients to understand their business objectives and develop tailored solutions to meet their needs.
  • Collaborate with internal stakeholders to ensure seamless delivery of services and solutions.
  • Identify and pursue new business opportunities to drive revenue growth.
  • Provide exceptional customer service and support to ensure client satisfaction and loyalty.

Requirements

  • Proven experience in client-facing roles, preferably in the FMCG industry.
  • Strong understanding of business operations and ability to develop strategic plans to drive growth.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with clients and internal stakeholders.
  • Ability to work in a fast-paced environment and prioritize multiple tasks and projects.
  • Strong analytical and problem-solving skills, with the ability to think critically and develop creative solutions.

About NielsenIQ

NielsenIQ is a global leader in consumer intelligence, providing insights and solutions to help businesses drive growth and improve customer satisfaction. We are committed to reflecting the diversity of our clients and communities in our workforce and are an equal opportunities employer.



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