Southern Africa Aftermarket Manager

3 weeks ago

Johannesburg, Gauteng, South Africa 6489 Sandvik SRP RSA (PTY) LTD Full time

About the Role

The Lifecycle Manager - Africa will be responsible for leading the Aftermarket organization in Sales Area Africa through setting the Africa lifecycle strategy and the execution of the strategy through action plans & initiatives relevant for each territory that drive engagement, satisfaction, retention, and growth with our customers.

Key Responsibilities

  • Develop and implement a plan for the Africa Sales Area based on the lifecycle strategy, focused on its services and skills development for each Territory
  • Promote and monitor aftermarket agreements and utilize commercial offering to secure AM business
  • Promote and follow the introduction of products
  • Develop a roadmap (guide) for the development of competencies for the organization of the life cycle and promote initiatives to share knowledge in the region
  • Establish and maintain an organization that manages to support the fulfilment of strategic and financial objectives
  • Participate in the establishment of the commercial strategy (3- 5 Yr plans) and follow up on specific actions (BAP, ABPs) that will ensure compliance with strategic objectives
  • Create an organization that provides high-level technical assistance on products and applications to the Crushing and Screening team, as well as quality support to customers
  • Create lifecycle and support services in Southern Africa, driving strategic improvement within the Crushing & Screening team towards a business model of outcome solutions
  • Work with Territory Managers and Territory Service Managers to develop aftermarket strategy and execution plans to grow aftermarket business in each of the Territories
  • Increase the capabilities of service teams through regular certifications, trainings, webinars, etc.
  • Promote the use of tools to provide a better service to our customers (DSP, vibration analysis tools, RFID chips for the traceability of the main components, 3D scanner for the analysis of the wear of the axes, etc.)
  • Promote the digitalization of the fleet and monitor the status of digitized equipment
  • Ensure Lifecycle resources are appropriate to support the Southern Africa region requirements and develop and present Business Cases when additional resources are needed
  • Working with Territory Managers to ensure aftermarket business is supported and building business cases for investments to support business growth
  • Promote the repair strategy in order to enhance and grow the aftermarket business
  • Gather and manage work teams to perform root cause analysis when failures occur in strategic clients
  • Collect troubleshooting information and refer it to the factory support line
  • Management of guarantees
  • Consolidate and communicate technical and security bulletins and monitor the correct application of the new technical and security measures
  • Ensure technical information about Sandvik's offering and competitors up to date
  • Ensure that the data in the installed database is accurate and properly developed
  • Manage installed base fleet database
  • Manage the database of market share
  • Identification of opportunities to replace competitor equipment
  • Ensuring optimal set up & management of customer service/support (CSC) and technical sales support to optimize customer experience
  • Working with logistics and inventory management functions to ensure optimal setup and functioning of the supply chain and timely supply of customer orders and availabilities

EHS Responsibilities

  • Deliver the necessary resources for the effective control of EHS risks
  • Promote the EHS Policy and Company Values with a focus on EHS
  • Develop the EHS activities and actions associated with its annual commitment
  • Deliver the necessary resources for the effective control of EHS risks
  • Ensure compliance and execution of audits in safety, health and environment
  • Ensure compliance and application of the EHS Plan, strategies in safety, health and environment
  • Ensure the non-repetition of events through effective learning from incidents
  • Verify at Ground Zero the understanding and application of rules and procedures and the role of leaders
  • Ensure the implementation of corrective actions based on incidents or learning
  • Promote and encourage continuous improvement, innovation and implementation of best practices
  • Encourage the recognition of staff for achievements in safety, good practices
  • 16.2 appointee under the Occupational Health & Safety Act 85 of 1993 Section 16(2)

Requirements

  • Professional degree at the level of industrial engineering, Mechanical/Metallurgical Engineering, Engineer in mines, maintenance or similar
  • +5 years in a similar managerial role with exposure in mining industry and related industries – MANAGEMENT EXPERIENCE IS A MANDATORY REQUIREMENT
  • Solid understanding and experience is budgeting and forecasting processes and preparing strategic and action plans

Other Requirements & Competencies

  • Fluent in English
  • Willingness & fitness to travel into other African countries
  • Valid passport
  • Knowledge of vibrating and/or crushing equipment
  • Good understanding of mining site plants and process engineering
  • Sound judgement and problem-solving ability
  • Listening and logic interpretation
  • Strong customer orientation
  • Advanced communication skills
  • Demonstrated leadership & mentoring skills
  • Must be flexible and self-reliant, self-starter
  • Excellent time management
  • Sound commercial reasoning and contract management
  • Strong understanding and compliance with Health and Safety in the workplace
  • The ability to make sound decisions, execute plans & take initiative
  • Computer Literacy & MS Office proficiency
  • Right to work and live legally in South Africa

Location

The position is based in Spartan, Kempton Park

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