Enterprise Account Manager Midrand
3 days ago
Flink Recruit Pretoria is seeking an Enterprise Account Manager to be based in Midrand.
About the PositionThis role involves maintaining solid relationships with Enterprise and Corporate clients, establishing new connections within existing and new clients, driving revenue growth, ensuring client satisfaction, and maximizing cross-selling and upselling opportunities. The successful candidate will have a strong business acumen and excellent communication skills.
Key Responsibilities:
- Maintain trust-based relationships with a portfolio of major clients to prevent them from switching to competitors.
- Acquire a comprehensive understanding of key customer needs and requirements.
- Expand relationships with existing customers by consistently proposing solutions that align with their objectives, including cross-selling and upselling opportunities.
- Identify and leverage opportunities to cross-sell additional products or services to existing clients.
- Collaborate with internal teams to develop tailored proposals and presentations to promote cross-selling and upselling initiatives.
- Guarantee timely delivery of suitable products and services to customers.
- Serve as the liaison between key customers and internal teams.
- Address customer concerns and resolve issues to maintain trust.
- Contribute to generating new sales and long-term relationships through cross-selling and upselling initiatives.
- Proactively identify and pursue upselling opportunities by understanding client objectives, challenges, and market trends.
- Prepare regular reports of progress and forecasts to stakeholders using key account metrics.
- Manage clients according to allocated account size.
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