Customer Service Ambassador

3 weeks ago


Johannesburg, Gauteng, South Africa CallForce Full time
Customer Service Agent Job Description

We are seeking a highly skilled Customer Service Agent to join our team at CallForce.

Responsibilities:

  • Receive and respond to customer inquiries via phone.
  • Resolve customer complaints and concerns in a professional and timely manner.
  • Provide information and assistance to customers regarding airline products and services.
  • Work collaboratively with colleagues to achieve team goals and objectives.
  • Maintain confidentiality and handle sensitive customer information with discretion.
  • Communicate effectively with customers via phone and in writing.

Requirements:

  • Grade 12 or equivalent.
  • 1-4 years of experience in a call center environment.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and adapt to changing situations.
  • Valid COVID-19 vaccination card.
  • Ability to work flexible hours, including weekends and public holidays.


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