Gerent de l'expérience client
3 weeks ago
La Standard Bank of South Africa Limited recherche un professionnel expérimenté pour occuper le poste de Gerent de l'expérience client. Cette fonction est responsable de la gestion de l'expérience client et de l'amélioration continue de nos services.
Voici quelques-unes des responsabilités clés de ce poste :
- Concevoir et mettre en œuvre des stratégies pour améliorer l'expérience client
- Travailler en étroite collaboration avec les équipes de vente, de marketing et de support client pour garantir une expérience client cohérente
- Identifier et analyser les tendances et les besoins des clients pour améliorer nos services
- Collaborer avec les équipes de développement pour concevoir et mettre en œuvre de nouveaux produits et services
- Évaluer et améliorer la satisfaction client
Si vous êtes un professionnel expérimenté avec une forte passion pour l'amélioration continue et une expérience client exceptionnelle, nous souhaitons vous rencontrer
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