Current jobs related to Head of Operations and Client Services - Johannesburg, Gauteng - Genpact

  • Head of Business Client Coverage

    2 months ago

    Johannesburg, Gauteng, South Africa Standard Bank of South Africa Limited Full time

    Job SummaryWe are seeking a seasoned professional to lead our Business Client Coverage team in South Africa. As Head of Business Client Coverage, you will be responsible for implementing our Business Clients value proposition and business life journeys at a provincial level.Key ResponsibilitiesDevelop and execute strategies to deliver Standard Bank Group and...

  • Client Services Liaison

    2 months ago

    Johannesburg, Gauteng, South Africa ATripleA Recruitment and Temps Full time

    Client Services Executive ======================= A JSE listed Short Term Insurance company is seeking a Client Services Executive to service policies and liaise with High Value Clients. ### Key Responsibilities * Administration and management of policies * Renewals and High Value Key Account management * Customer Service ### Requirements * Matric * BA...

  • Client Services Liaison

    2 months ago

    Johannesburg, Gauteng, South Africa ATripleA Recruitment and Temps Full time

    Client Services Executive ======================= A JSE listed Short Term Insurance company is seeking a Client Services Executive to service policies and liaise with High Value Clients. The ideal candidate has great communication skills and is computer literate. Key Responsibilities ------------------- * Administration and management of policies *...

  • Client Services Coordinator

    2 months ago

    Johannesburg, Gauteng, South Africa Isilumko Staffing Full time

    A leading insurance company is seeking a highly skilled Client Services Administrator to join their team in a Branch administration department.PurposeTo provide exceptional first line support to clients and sales support, ensuring seamless customer experiences.ResponsibilitiesDeliver client services: update client personal details, inform clients of policy...

  • Client Services Liaison

    1 month ago

    Johannesburg, Gauteng, South Africa ATripleA Recruitment and Temps Full time

    A JSE listed Short Term Insurance company is seeking a Client Services Executive to join their team. The ideal candidate will have excellent communication skills and be computer literate. The main duty of the role is to service policies and liaise with High Value Clients. Key Responsibilities: * Administration * Management of policies * Renewals * High...

  • Client Services Liaison

    1 month ago

    Johannesburg, Gauteng, South Africa ATripleA Recruitment and Temps Full time

    A JSE listed Short Term Insurance company is seeking a Client Services Executive to join their team. The ideal candidate has excellent communication skills and is computer literate. The main duty of the role is to service policies and liaise with High Value Clients. Key Responsibilities: * Administration and management of policies * Renewals and policy...

  • Client Services Liaison

    4 weeks ago

    Johannesburg, Gauteng, South Africa ATripleA Recruitment and Temps Full time

    A JSE listed Short Term Insurance company is seeking a Client Services Executive to join their team. The ideal candidate will have excellent communication skills and be computer literate. Key responsibilities include servicing policies, liaising with High Value Clients, and managing policies. Minimum requirements include a Matric certificate, a BA or BCom...

  • Head of IT Operations

    2 months ago

    Johannesburg, Gauteng, South Africa Michelle Taylor Recruitment Full time

    Job Title: Head of ITThe Head of IT is a critical role that oversees the planning, organization, and management of IT staff and operations to ensure the stable operation of the organization's IT infrastructure in SSA. This includes developing, maintaining, supporting, and optimizing key functional areas, particularly deskside, network infrastructure, server...

  • Head of Commercial Operations

    1 month ago

    Johannesburg, Gauteng, South Africa Liham Consulting Pty (Ltd) Full time

    Job DescriptionLiham Consulting Pty (Ltd) is seeking a highly skilled and experienced Head of Commercial to lead our commercial operations and drive business growth.Key Responsibilities:Manage and lead commercial teams to ensure exceptional services and consistent results.Develop and implement strategic initiatives to drive sales and marketing...

  • Head of IT Operations

    1 month ago

    Johannesburg, Gauteng, South Africa Michelle Taylor Recruitment Full time

    Job Title: Head of ITThe Head of IT is a critical role that oversees the planning, organization, and management of IT operations to ensure the stable operation of the organization's IT infrastructure in SSA. This includes developing, maintaining, supporting, and optimizing key functional areas, particularly deskside, network infrastructure, server...

  • Insurance Client Services Coordinator

    1 month ago

    Johannesburg, Gauteng, South Africa Isilumko Staffing Full time

    Job Title: Client Services AdministratorIsilumko Staffing is seeking a highly skilled Client Services Administrator to join their team in Rustenburg. As a key member of the Branch administration department, you will provide exceptional first-line support to clients and sales support.Key Responsibilities:Deliver exceptional client services, including updating...

  • Head of Customer Support Services

    2 months ago

    Johannesburg, Gauteng, South Africa Kontak Recruitment Full time

    Job Title: Head Customer Support ServicesAre you a seasoned customer support professional looking for a new challenge? We have an exciting opportunity for a Head Customer Support Services role at a leading fintech company.About the Role:We are seeking a highly experienced and skilled customer support leader to join our team. As a Head Customer Support...

  • Head of Customer Support Services

    1 month ago

    Johannesburg, Gauteng, South Africa Kontak Recruitment Full time

    Job Title: Head Customer Support ServicesAre you a seasoned customer support professional looking for a new challenge? We have an exciting opportunity for a Head of Customer Support Services to join our team at Kontak Recruitment.About the Role:We are seeking a highly experienced and skilled customer support leader to oversee the day-to-day operations of our...

  • Head of Culinary Operations

    2 weeks ago

    Johannesburg, Gauteng, South Africa BGA Recruitment Full time

    BGA Recruitment is seeking an experienced and skilled Executive Head Chef to join our client's team in the Sandton area.The ideal candidate will have a proven track record of leading a kitchen team and managing food service operations to deliver exceptional results.The successful candidate will be responsible for:Planning and Preparation of Food: Develop and...

  • Customer Support Services Head

    2 months ago

    Johannesburg, Gauteng, South Africa Recruitment Full time

    Job Title: Customer Support Services HeadWe are seeking an experienced leader to head our customer support services team. As a key member of our organization, you will be responsible for leading the customer operations and enhancing the user experience of our growing platform and team.Key Responsibilities:Supervise day-to-day operations in the customer...

  • Head of Customer Support Services

    2 weeks ago

    Johannesburg, Gauteng, South Africa Kontak Recruitment Full time

    Job Title: Head Customer Support ServicesAbout the Job:We are seeking an experienced Head of Customer Support Services to lead our customer operations and enhance the user experience of our growing platform and team. Key Responsibilities:Supervise day-to-day operations in the customer services department, including hiring, training, and performance...

  • Head of Gaming Operations Director

    4 weeks ago

    Johannesburg, Gauteng, South Africa Initiate International Full time

    Job Title: Head of Gaming OperationsInitiate International is seeking a seasoned professional to fill the role of Head of Gaming Operations. This position plays a pivotal role in shaping and driving exceptional gaming operational excellence.Key Responsibilities:Develop and implement operational strategies to optimize efficiency and enhance user and business...

  • Head of Department

    1 month ago

    Johannesburg, Gauteng, South Africa PRR Recruitment Services Full time

    Job Title: Head of DepartmentAbout the Role:We are seeking a highly skilled and experienced Head of Department to join our team at PRR Recruitment Services. As a key member of our internal systems team, you will be responsible for leading and managing our software development efforts.Key Responsibilities:Lead and manage a team of software developers to...

  • Phase Head of College Operations

    1 month ago

    Johannesburg, Gauteng, South Africa Inspired Education Group Full time

    Job Title: Phase Head of College OperationsReddford House Northcliff is a premium private school seeking an experienced and dynamic Phase Head of College Operations to join our team. As a key member of our leadership team, you will be responsible for providing administrative support to the Head of College, ensuring the smooth operation of our college.Key...

  • Head of Gaming Operations Manager

    4 weeks ago

    Johannesburg, Gauteng, South Africa Initiate International Full time

    Head of Gaming OperationsInitiate International is seeking a seasoned professional to lead our gaming operations in Johannesburg. As the Head of Gaming Operations, you will play a pivotal role in shaping and driving exceptional gaming operational excellence.Key ResponsibilitiesDevelop and implement operational strategies to optimize efficiency and enhance...

Head of Operations and Client Services

2 months ago

Johannesburg, Gauteng, South Africa Genpact Full time
About the Role

We are seeking a highly experienced and skilled Senior Operations Director to lead our operations team and drive business growth for one of our largest clients. As a key member of our leadership team, you will be responsible for overseeing the end-to-end client service delivery and profit and loss (P&L) for multiple offices located in Johannesburg and Durban.

Key Responsibilities
  1. Provide strategic leadership and direction for the account, ensuring alignment with company goals and objectives.
  2. Manage and oversee the day-to-day operations, including service delivery, client satisfaction, contractual compliance, revenue growth, and employee performance.
  3. Collaborate with senior management on business growth, strategy, and operational planning.
  4. Lead a large team of 500+ employees, providing guidance, coaching, and mentorship to drive high performance and engagement.
  5. Develop and implement operational strategies, policies, and procedures to optimize efficiency and effectiveness.
  6. Contribute to new deal processes from solutioning to stabilization, ensuring seamless transitions of new work.
  7. Champion technologies like Robotic Process Automation (RPA) or Generative AI within existing operations in collaboration with digital teams.
  8. Drive continuous improvement initiatives to enhance processes, systems, and performance metrics.
  9. Collaborate with cross-functional teams within Genpact and the client, including finance, human resources, and technology, to support business objectives and initiatives.
  10. Monitor and analyze key performance indicators (KPIs), metrics, and trends to identify areas for improvement and drive results.
  11. Foster a culture of innovation, collaboration, and accountability, promoting employee development and career growth opportunities.
  12. Serve as the senior point of contact for clients, ensuring alignment on service delivery expectations and driving client satisfaction.
  13. Introduce external perspectives and best practices into operational processes.
  14. Represent the company in building and maintaining strong relationships with clients and stakeholders.
Requirements
  1. Bachelor's degree in business, management, operations, or a related field; MBA or equivalent preferred.
  2. Proven experience (relevant years) in a senior leadership role managing large-scale operations, preferably in a Business Process Outsourcing (BPO) or professional services environment.
  3. Strong leadership and management skills, with the ability to inspire and motivate teams to achieve goals and objectives.
  4. Excellent communication, interpersonal, and relationship-building skills, with the ability to interact effectively with clients, stakeholders, and employees at all levels.
  5. Strategic thinker with a track record of driving operational excellence and delivering results in a dynamic and fast-paced environment.
  6. Experience in process improvement methodologies such as Lean Six Sigma is desirable.
  7. Ability to navigate and lead through ambiguity and change, with a focus on innovation and continuous improvement.
  8. Strong business acumen and analytical skills, with the ability to analyze data, identify trends, and make data-driven decisions.
  9. Demonstrated ability to build and maintain strong client relationships, with a customer-centric mindset.
  10. Flexibility to travel as needed.
What We Offer
  1. Attractive salary.
  2. Consistent job openings with secure employment agreements.
  3. Work in a multicultural and diverse environment with employees from over 30 countries.
  4. Genpact supports professional trainings and great career development opportunities.
  5. Free access to our award-winning learning platform.
  6. Comprehensive benefits package including life and medical insurance, additional vacation days, partner discounts, and more country-specific perks.
  7. Access to our referral program, empowering our employees to recommend qualified candidates and earn rewards for successful hires.