Customer Delivery Experience Manager

2 days ago


Port Elizabeth, Eastern Cape, South Africa Bash Full time

Bash is seeking a Customer Delivery Experience Manager to join our team.

About the Role

The successful candidate will be responsible for managing customer delivery experiences, ensuring high levels of satisfaction, and developing initiatives to exceed customer expectations.

Key Responsibilities
  • Develop and implement strategies to improve customer satisfaction and loyalty.
  • Collaborate with the Hub Manager to implement incentive programs for drivers and hub runners to boost performance and motivation.
  • Maintain effective communication channels with internal teams, drivers, and support agents to address issues and ensure smooth operations.
  • Identify opportunities to enhance customer satisfaction and develop initiatives to achieve this goal.
  • Monitor and analyze customer feedback to identify areas for improvement.


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