Spa Guest Relations Officer

1 week ago


Cape Town, Western Cape, South Africa Career Custodians Full time
Job Title: Spa Guest Relations Officer

We are seeking a highly skilled and experienced Spa Guest Relations Officer to join our team at Career Custodians. As a key member of our front desk operations, you will be responsible for providing exceptional customer service, managing the reception and retail areas, and ensuring the smooth operation of our spa facilities.

Main Responsibilities:
  • Front Desk Operations: Manage the reception and retail areas, ensuring a welcoming and professional environment for our guests.
  • Customer Service: Provide exceptional customer service, responding to guest inquiries, resolving issues, and ensuring a positive experience.
  • Scheduling and Supervision: Manage work schedules, supervise duties, and monitor performance to ensure efficient and effective operations.
  • Inventory and Supplies: Manage inventory and supplies, ensuring adequate stock levels and minimizing waste.
  • Cross-Promotion and Sales: Promote spa services and products, and maintain accurate records of sales and revenue.
Requirements:
  • Education: Matric and Business Administration qualification or experience in administration of the spa industry.
  • Experience: Minimum 2 years in the wellness industry and 2 years reception/sales experience.
  • Skills: Computer literate, especially Excel, and experience with ESP Software.
  • Leadership: Previous experience in a leadership role and ability to work flexibly.


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