After-Sales Services Coordinator

2 days ago


Somerset West, Western Cape, South Africa Status Staffing Full time
Job Description

We are seeking an experienced After-Sales Services Coordinator to join our team at Status Staffing. As a key member of our commercial refrigeration solutions team, you will be responsible for delivering exceptional customer service and ensuring the smooth operation of our after-sales services.

Your primary responsibilities will include:

  • Managing customer after-sales services, including resolving complaints and issues in a timely and professional manner;
  • Defining and tracking key performance indicators (KPIs) to measure team performance and identify areas for improvement;
  • Administering, finalizing, and approving overtime on a weekly basis;
  • Scheduling call-outs with in-house technicians and subcontractors;
  • Preparing and approving customer quotes as needed;
  • Collecting and addressing customer feedback regarding call-outs;
  • Managing the weekend stand-by schedule;
  • Ensuring all tickets in the in-house system are processed efficiently and accurately to meet month-end deadlines.


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