Operations Coordinator

2 days ago


Somerset West, Western Cape, South Africa Status Staffing Full time
Job Description

We are seeking a highly motivated and experienced Client Service Manager to join our team at Status Staffing. As a key member of our team, you will be responsible for managing customer after-sales services, defining performance KPIs for the team, and administering overtime on a weekly basis.

Key Responsibilities:
  • Management: Define performance KPIs for the team and track performance.
  • Administer, finalize, and approve overtime on a weekly basis.
  • Keep track of recalls by technicians, customers, and cabinet types on a weekly basis and record reasons and corrective actions.
  • Promote teamwork within the department and cross-functionally.
  • Actively resolve issues that arise.
  • Manage subcontractors to ensure the business meets customer needs and maintains cost targets, balancing internal technicians, overtime, and outsourced jobs.

Requirements:
  • Minimum qualification Grade 12
  • Relevant tertiary qualification will be an advantage
  • Refrigeration knowledge will be an advantage
  • Minimum of 5 Years experience in a customer-service environment
  • Minimum of 3 Years experience in a supervisory/management role
  • IT knowledge and capability: Microsoft Office (Word, Excel, PowerPoint, and Outlook)
  • Experience in Sage Evolution an advantage
  • Willingness to work standby
  • Excellent communication skills
  • Good interpersonal skill
  • Clear and professional articulation when answering customer calls
  • Enjoy working in a team environment
  • Positive attitude and ability to work against deadlines, proactively solve problems
  • Able to work under pressure


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