Operations Coordinator
2 days ago
We are seeking a highly motivated and experienced Client Service Manager to join our team at Status Staffing. As a key member of our team, you will be responsible for managing customer after-sales services, defining performance KPIs for the team, and administering overtime on a weekly basis.
Key Responsibilities:
- Management: Define performance KPIs for the team and track performance.
- Administer, finalize, and approve overtime on a weekly basis.
- Keep track of recalls by technicians, customers, and cabinet types on a weekly basis and record reasons and corrective actions.
- Promote teamwork within the department and cross-functionally.
- Actively resolve issues that arise.
- Manage subcontractors to ensure the business meets customer needs and maintains cost targets, balancing internal technicians, overtime, and outsourced jobs.
Requirements:
- Minimum qualification Grade 12
- Relevant tertiary qualification will be an advantage
- Refrigeration knowledge will be an advantage
- Minimum of 5 Years experience in a customer-service environment
- Minimum of 3 Years experience in a supervisory/management role
- IT knowledge and capability: Microsoft Office (Word, Excel, PowerPoint, and Outlook)
- Experience in Sage Evolution an advantage
- Willingness to work standby
- Excellent communication skills
- Good interpersonal skill
- Clear and professional articulation when answering customer calls
- Enjoy working in a team environment
- Positive attitude and ability to work against deadlines, proactively solve problems
- Able to work under pressure
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