Deli Operations Manager

14 hours ago


Pietermaritzburg, KwaZulu-Natal, South Africa Isilumko Staffing (JHB) Full time
Job Title: Deli Manager & Head Chef

Job Summary:

The Deli Manager & Head Chef is a key role within our convenience store, responsible for overseeing the daily operations of the deli division. This includes managing cost centres, pricing strategies, food preparation, ensuring quality control, minimizing wastage of perishable products, and creating attractive, affordable meal options to draw in customers.

Key Responsibilities:

  • Supervise and manage all aspects of the deli division, including food preparation, service, and cleanliness.
  • Develop and implement menus that incorporate perishable products into prepared or frozen meals, minimizing wastage.
  • Create affordable, appealing lunch options to attract weekday customers.
  • Ensure high standards of food quality, presentation, and hygiene are maintained at all times.
  • Oversee the daily operations of the food services team, including Food Services Staff, Barista, and Cleaner.
  • Train, mentor, and motivate team members to deliver exceptional customer service and maintain high operational standards.
  • Monitor inventory levels and order supplies as needed, ensuring cost control and minimizing wastage.
  • Conduct regular stocktakes and manage the ordering process to ensure adequate stock levels are maintained.
  • Handle customer inquiries, complaints, and feedback professionally and efficiently.
  • Ensure compliance with all health and safety regulations and company policies related to food services.
  • Collaborate with the General Manager and Group Management Team to develop strategies for increasing sales and profitability of the deli division.

Requirements:

  • Relevant culinary qualification or equivalent experience.
  • Food safety and hygiene certification (advantageous).
  • Matric.
  • Valid driver's license.

Experience:

  • 3 to 5 years of experience in a supervisory role within a food services environment.
  • Proven experience as a chef or cook, with strong culinary skills.

Attributes:

  • Honest, loyal, reliable, and trustworthy.
  • A 'Can-do' attitude.
  • A problem solver.
  • Team player.
  • Self-motivated.
  • Operationally a hands-on person.
  • Ability to work under pressure and deliver accurate work within a deadline-driven environment.
  • Ability to multitask.
  • Be independent and proactive.
  • Time management skills.
  • Possess excellent communication and interpersonal skills.
  • Ability to work with individuals at all levels of the organisation.
  • Ability to take the initiative.
  • Be able to take responsibility.
  • Positive mindset.


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