Front Desk Associate

1 month ago

Pietermaritzburg, KwaZulu-Natal, South Africa Intercare Full time

Company Overview


In a dynamic healthcare environment, Intercare aims to deliver value-based care to patients. As ambassadors of the brand, we strive to make people feel better through our purpose-driven approach.


Our shared values of People-centred, Integrity, Inclusivity, Compassion, Excellence and Innovation guide our actions and define who we are as an organization.


About the Role


We seek an enthusiastic Front Desk Associate to join our team in Polokwane, Pietermaritzburg, KZN. This role involves providing quality customer service aligned with the business strategy and fulfilling administrative and payment functions.


The successful candidate will be responsible for facilitating the patient administration process, ensuring confidentiality and maintaining a clean reception area.


Responsibilities



  • Provide efficient telephone services in patient care, ensuring friendly and professional communication.
  • Accompany patients in accurately completing forms and documenting information according to internal policies and procedures.
  • Manage all processes related to the reception-patient journey, including booking, arrival, and payment on the relevant system.
  • Direct customers to the appropriate location, services, and professionals.
  • Maintain patient confidentiality at all times, adhering to POPIA regulations.
  • Ensure the reception area remains neat and tidy.
  • Refer emergency cases to the nurse's station according to established protocols.
  • Assist patients with basic account queries and escalate as necessary.
  • Collect co-payments and account balances according to Intercare policies and procedures.
  • Execute and adhere to daily cash-up and banking processes.

Requirements



  • Minimum qualification: Grade 12.
  • Previous experience in a customer-focused service environment, such as reception, is advantageous.
  • Computer proficiency is essential.
  • GoodX system experience is beneficial.

Compensation and Benefits


We offer a competitive salary, estimated to be around R180,000 per annum, depending on qualifications and experience. The position also comes with benefits that support work-life balance and career growth.


Why Join Us?


If your personal purpose aligns with our mission to make people feel better, and your values resonate with our company culture, we encourage you to apply. We value diversity of thought and welcome individuals who can contribute to our dynamic team.

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