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Financial Services Professional

2 weeks ago

Pietermaritzburg, KwaZulu-Natal, South Africa Absa Group Full time
About the Role

As a Private Banker at Absa Group, you will play a key role in building and maintaining strong relationships with high net worth individuals. Your primary objective will be to achieve financial targets, acquire new clients, and improve customer experience within the scope of the bank's regulatory and compliance frameworks.

You will be responsible for owning the primary relationship with clients, being their main contact point and working collaboratively with specialists to ensure they experience the full spectrum of our value proposition.

  • You will ensure that you achieve the required contact strategy relevant to your portfolio based on client segmentation.
  • You will respond and execute on immediate client requests, ensuring you fully understand their needs.
  • You will secure new business through interaction with current and prospective clients and leads generation, ensuring new clients are fully onboarded.
  • You will ensure retention of clients by applying appropriate remedial actions where necessary.
  • You will consistently achieve customer satisfaction scores as per agreed thresholds by ensuring customers are appropriately serviced in line with our value proposition.
Key DeliverablesCustomer Satisfaction and Loyalty
  • You will develop and implement strategies to drive customer satisfaction and loyalty, ensuring clients remain satisfied and continue to do business with us.
  • You will work closely with colleagues and stakeholders to deliver a seamless client experience, ensuring their needs are met and exceeded.
  • You will develop and maintain a deep understanding of client needs and preferences, using this insight to inform business development initiatives.
  • You will provide ongoing support and guidance to clients, ensuring their continued satisfaction and loyalty.
Business Growth and Revenue
  • You will develop and implement business development strategies to drive growth and revenue, identifying and pursuing new opportunities to expand our client base.
  • You will work closely with colleagues and stakeholders to deliver a comprehensive range of services to clients, ensuring their needs are met and exceeded.
  • You will develop and maintain a deep understanding of market trends and competitor activity, using this insight to inform business development initiatives.
  • You will provide ongoing support and guidance to clients, ensuring their continued satisfaction and loyalty.