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Service Delivery Specialist

2 weeks ago

Pietermaritzburg, KwaZulu-Natal, South Africa Hyphen Full time

Job Overview:

At Hyphen, we're looking for a skilled Service Delivery Specialist to join our team. As a key player in our organization, you will be responsible for providing exceptional support and services to internal and external stakeholders related to policy administration.

This role requires a strong focus on customer satisfaction, ensuring that service levels are met and exceeded at all times. If you have a passion for delivering high-quality results and working collaboratively with others, this could be the perfect opportunity for you.

About You:

  • You have 3 years' experience in Commercial and Personal Lines insurance.
  • You possess a RE5 Certificate and are familiar with short-term insurance practices.
  • You're able to interpret financial statements and have a basic understanding of technology.
  • You're a detail-oriented individual who can manage multiple tasks simultaneously.

Responsibilities:

  • Manage existing clients and grow portfolio through proactive engagement and lead generation.
  • Maintain expert knowledge on specific products, pricing, application procedures, processing, and timelines.
  • Provide sales support efficiencies and services to ensure client retention.
  • Control the effective service for settlements in the business through efficient claims management.
  • Provision of an efficient administration service through careful planning, reporting, and updating of related information.

We Offer:

  • Opportunities to network and collaborate with like-minded professionals.
  • A challenging working environment that fosters growth and development.
  • Access to training and development programs to enhance your skills and competencies.