Lead Collections Specialist

3 weeks ago


Midrand, Gauteng, South Africa TalentCru Full time
TalentCru: Lead Collections Specialist

We are seeking a highly experienced Lead Collections Specialist to join our team in the telecommunication industry. This is an excellent opportunity to leverage your skills and expertise in collections management to drive customer success and growth.

Key responsibilities include managing collections processes from start to finish, developing and implementing effective strategies to optimize customer retention, and working closely with other departments to align retention strategies with overall business goals.

The ideal candidate will have a strong background in retention and collections management, with at least 5 years of proven experience in a retention and collections environment, preferably within the financial services or insurance industry.

A minimum of 2 years in a leadership or managerial role is required, as well as a Matric and relevant tertiary education (e.g., Business Administration, Finance). The salary for this position is estimated to be around $100,000 per annum.

The successful candidate will be responsible for:

  • Developing and implementing effective collection strategies to improve retention rates;
  • Managing collections processes, ensuring timely and efficient resolution of outstanding balances;
  • Collaborating closely with other departments (such as Customer Service, Sales, Product and Finance) to align retention strategies with overall business goals;
  • Utilizing customer data and analytics to identify trends, insights, and opportunities for improving retention;
  • Developing and implementing churn reduction strategies based on data-driven insights and industry best practices.

Please note that this is a 12-month contract.



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