Draught Beer Quality Manager

3 days ago


Cape Town, Western Cape, South Africa Heineken Full time

Company Overview:

We are a leading brewer with a rich history and a commitment to delivering high-quality beers to our customers. Our company values diversity, inclusion, and innovation, and we strive to create a work environment that is inclusive and supportive of all employees.

About the Job:

This is an exciting opportunity to join our team as a Brewery Quality Specialist. In this role, you will be responsible for ensuring the quality and consistency of draught beer served in designated geographic regions. You will work closely with our channel teams to monitor and maintain the quality of the beer, and provide feedback on quality trends and equipment performance.

Key Responsibilities:

  • Draught Beer Quality Management: Conduct regular quality audits at outlets to ensure compliance with brewery standards and identify areas for improvement.
  • Problem-Solving: Investigate and resolve issues related to draught beer quality, including equipment malfunctions and contamination.
  • Collaboration: Work closely with channel teams to provide feedback on quality trends and equipment performance.
  • Customer Satisfaction: Ensure that customers receive high-quality draught beer and provide excellent customer service.
  • Equipment Maintenance: Oversee the maintenance and sanitation of beer dispensing equipment to prevent contamination and ensure optimal performance.
  • Training and Development: Participate in monthly 5-Star Quality training sessions to stay up-to-date on best practices and industry developments.

Requirements:

  • Beverage Industry Experience: A minimum of 3 years' experience in sales, sales advisory, or a related field.
  • Beer Knowledge: Hold a beer sommelier or equivalent qualification, or have a proven record of beer sales experience.
  • Communication Skills: Excellent verbal and written communication skills to build strong relationships within and outside the organization.


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