Quality Assurance Specialist
6 days ago
Job Description:
We are seeking a highly skilled Brewery Quality Specialist to join our team. The ideal candidate will have extensive knowledge of draught beer quality and a proven track record of ensuring customer satisfaction.
About the Role:
The successful candidate will be responsible for monitoring and maintaining the quality of draught beer served in designated geographic regions. This includes assessing the aroma, appearance, and temperature of the beer, as well as identifying and troubleshooting any issues related to carbonation, equipment malfunctions, or other problems that may affect the quality of the beer.
Key Responsibilities:
- Draught Beer Quality Management: Conduct regular quality audits at outlets to ensure compliance with brewery standards and identify areas for improvement.
- Problem-Solving: Investigate and resolve issues related to draught beer quality, including equipment malfunctions and contamination.
- Collaboration: Work closely with channel teams to provide feedback on quality trends and equipment performance.
- Customer Satisfaction: Ensure that customers receive high-quality draught beer and provide excellent customer service.
- Equipment Maintenance: Oversee the maintenance and sanitation of beer dispensing equipment to prevent contamination and ensure optimal performance.
- Training and Development: Participate in monthly 5-Star Quality training sessions to stay up-to-date on best practices and industry developments.
Requirements:
- Beverage Industry Experience: A minimum of 3 years' experience in sales, sales advisory, or a related field.
- Beer Knowledge: Hold a beer sommelier or equivalent qualification, or have a proven record of beer sales experience.
- Communication Skills: Excellent verbal and written communication skills to build strong relationships within and outside the organization.
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